Client Program Manager

4 days ago

Tingalpa Queensland, Australia Direct Care Resources Full time $80,000 - $120,000 per year

Are you passionate about making a real difference in people's lives?
Join a team where compassion meets purpose. We're looking for a dedicated Manager who thrives on building meaningful connections, empowering individuals, and coordinating care that truly changes lives. If you're ready to bring empathy, expertise, and energy to a role that matters—this is your opportunity.

About The Role
As the Client Program Manager also known as the Manager (Care Planning & Practice) role, you'll work closely with the General Manager and multidisciplinary team to oversee day-to-day clinical operations and lead a team of Support Workers. Your role will focus on providing support to our Child Safety and Disability Support clients, ensuring clinical compliance, and driving a positive and supportive team culture.

Responsibilities Include But Are Not Limited To

  • Provide high-quality, professional care management advice and assistance to the General Manager of Operations and DCR Principals.
  • Oversee care management for our clients who have varying disabilities and/ or trauma within the Disability and Child Safety space.
  • Writing clear care plans for Support Worker implementation.
  • Providing regular Support Worker supervision on home visits.
  • Ensure all incident reporting is timely, factual and meets the required guidelines for Child Safety and Disability.
  • Liaising with other health professionals on client care plans to ensure clients are receiving a high level of individualised support.
  • Ensure the compliance and safety across our SIL housing, support workers, records and documents, processes and regulatory frameworks.
  • Complete Client Needs Assessments monthly and as required.
  • Participate, on regular rotation, in an after-hours' contact roster to provide professional advice to DCR care staff in managing critical incidents and matters affecting clients care and support requirements. (this includes critical incident reporting for all emergency events)

The successful candidate will possess:

  • Australian Citizen/ Permanant Resident in Australia
  • Bachelor or Master's Degree in Human Services, Social Work, Special Education, Psychology, or similar field (or comprehensive industry knowledge)
  • Demonstrated comprehensive knowledge of legislation, policy and practice in at least one (1) of the following areas:
  • Disability Care
  • Forensic Disability
  • Child Protection / Child Safety

Possession of or willingness to obtain:

  • Driver Licence
  • Proof of Covid-19 Vaccination in accordance with DCR Policy
  • Valid and Current First Aid & CPR
  • Working With Children Check (QLD Blue Card) & QLD NDIS Worker Screening Check
  • LCS2 Background and History Check

In Return, We Offer

  • To join a compassionate team in our Care Operations division, supporting our clients and participants as well as managing your own team of impassioned Support Workers
  • Company vehicle OR vehicle allowance
  • Continuous learning and development through our personalised workshops
  • Monthly celebrations for our team members
  • A fully accessible 24/7 EAP provides extended services to you and your family
  • Discounted Good Life Gym membership
  • Located in the beautiful East side of Brisbane – no need to deal with extended commutes

Direct Care Resources is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.

  • Client Healing Services Program Manager

    2 days ago

    Bamaga, Queensland, Australia NPA Family and Community Services Full time $96,000 - $144,000 per year

    Rewarding and challenging opportunityThis 8 month maternity cover contract role is responsible for the management and delivery of services within funded client support programs, with the aim of improving the quality of life for residents of the Northern Peninsula Area.Above award salary of $120,000, plus salary sacrifice options. Enjoy a great package of...

  • Case Manager x 2 positions 1 x Support Coordinator

    14 hours ago

    Southport, Queensland, Australia Client centred home care Full time $60,000 - $80,000 per year

    2 new Case Manager positions - Full Time1 x Support Coordinator position - Full TimeYes You may have seen our positions advertised, its not due to staff turnover, but due to business growthWe are a rapidly growing organisation that is doing extraordinary things for those living with a disability. We have a wonderful team, who works hard, and you are rewarded...

  • Business Development Manager

    7 hours ago

    Tingalpa, Queensland, Australia Omni Group Pty Ltd Full time $90,000 - $120,000 per year

    About us.With more than 30 years of experience in the packaging industry working with key managers, our focus is on providing supply assurance for the transportation of packaged goods without costing the Earth.Omni Group is a full-service supplier of warehouse consumables and machinery with a stock holding of over 4000 products, tailor-made innovations and...

  • Business Development Manager

    9 hours ago

    Tingalpa, Queensland, Australia Omni Group Full time $90,000 - $120,000 per year

    About us.With more than 30 years of experience in the packaging industry working with key managers, our focus is on providing supply assurance for the transportation of packaged goods without costing the Earth.Omni Group is a full-service supplier of warehouse consumables and machinery with a stock holding of over 4000 products, tailor-made innovations and...

  • Client Services Manager

    13 hours ago

    Nerang, Queensland, Australia Dott & Crossitt Full time $90,000 - $120,000 per year

    Join one of Australia's leading conveyancing firmsWe're looking for an energetic and confident Client Services Manager to join our growing national team at Dott & Crossitt.  If you're passionate about delivering exceptional client experiences and thrive in a fast-paced, people-focused environment, this could be the role for you.At Dott & Crossitt, we're...

  • Human Resources Advisor

    1 week ago

    Southport, Queensland, Australia Client centred home care Full time $60,000 - $90,000 per year

    HR Advisor (Full Time)We are seeking a proactive HR Advisor to join our Head Office team and play a key role in supporting our people and strengthening our workforce. Working predominantly within the NDIS space, this role is vital in ensuring our staff and management teams are well-supported to deliver outstanding, client-centred care.Candidates must hold a...

  • Program Manager

    2 weeks ago

    Southport, Queensland, Australia Multicultural Families Organisation (MFO) Full time $99,000 - $110,000 per year

    We are proud recipients of federal funding to deliver STOP. THINK. CHANGE., a ground-breaking project that aims to prevent tech-based abuse in multicultural communities through education, early intervention, and behavioural change.The Role:We're seeking a passionate and experienced Program Manager to lead the delivery of this unique project. You will oversee...

  • Personal Trainer

    1 week ago

    Tingalpa, Queensland, Australia Fitness Cartel Health Clubs Full time $60,000 - $80,000 per year

    Love Fitness? Love Coaching? Ready to Build Your PT Career?Join the Cartel as our next Personal TrainerPassionate about fitness and driven to change lives? This is your chance to take the next big step. At Fitness Cartel, we don't just offer jobs — we create careers. Whether you're qualified or just starting out, we'll give you the tools, clients, and...

  • Sales Support Administrator

    2 days ago

    Tingalpa, Queensland, Australia Valenhold Full time $60,000 - $120,000 per year

    For 10 years, Valenhold have been innovating in mining fleet support - designing smarter systems, building better components, and finding new ways to keep our clients moving.Now we're looking for a Sales Adminteam member: someone organised, detail-driven, and proactive who can help us deliver a seamless client experience while keeping our growing sales team...

  • Personal Trainers Wanted Fitness Cartel Tingalpa

    7 days ago

    Tingalpa, Queensland, Australia Fitness Cartel Australia & New Zealand Full time $40,000 - $80,000 per year

    Join the CartelAtFitness Cartel Health Clubs,we're more than a gym - we're an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires. The...