Client Program Manager

2 days ago

Tingalpa Queensland, Australia Direct Care Resources Full time $104,000 - $130,878 per year

Are you passionate about making a real difference in people's lives?
Join a team where compassion meets purpose. We're looking for a dedicated Manager who thrives on building meaningful connections, empowering individuals, and coordinating care that truly changes lives. If you're ready to bring empathy, expertise, and energy to a role that matters—this is your opportunity.

About The Role
As the Client Program Manager also known as the Manager (Care Planning & Practice) role, you'll work closely with the General Manager and multidisciplinary team to oversee day-to-day clinical operations and lead a team of Support Workers. Your role will focus on providing support to our Child Safety and Disability Support clients, ensuring clinical compliance, and driving a positive and supportive team culture.

Responsibilities Include But Are Not Limited To

  • Provide high-quality, professional care management advice and assistance to the General Manager of Operations and DCR Principals.
  • Oversee care management for our clients who have varying disabilities and/ or trauma within the Disability and Child Safety space.
  • Writing clear care plans for Support Worker implementation.
  • Providing regular Support Worker supervision on home visits.
  • Ensure all incident reporting is timely, factual and meets the required guidelines for Child Safety and Disability.
  • Liaising with other health professionals on client care plans to ensure clients are receiving a high level of individualised support.
  • Ensure the compliance and safety across our SIL housing, support workers, records and documents, processes and regulatory frameworks.
  • Complete Client Needs Assessments monthly and as required.
  • Participate, on regular rotation, in an after-hours' contact roster to provide professional advice to DCR care staff in managing critical incidents and matters affecting clients care and support requirements. (this includes critical incident reporting for all emergency events)

The successful candidate will possess:

  • Australian Citizen/ Permanant Resident in Australia
  • Bachelor or Master's Degree in Human Services, Social Work, Special Education, Psychology, or similar field (or comprehensive industry knowledge)
  • Demonstrated comprehensive knowledge of legislation, policy and practice in at least one (1) of the following areas:
  • Disability Care
  • Forensic Disability
  • Child Protection / Child Safety

Possession of or willingness to obtain:

  • Driver Licence
  • Proof of Covid-19 Vaccination in accordance with DCR Policy
  • Valid and Current First Aid & CPR
  • Working With Children Check (QLD Blue Card) & QLD NDIS Worker Screening Check
  • LCS2 Background and History Check

In Return, We Offer

  • To join a compassionate team in our Care Operations division, supporting our clients and participants as well as managing your own team of impassioned Support Workers
  • Company vehicle OR vehicle allowance
  • Continuous learning and development through our personalised workshops
  • Monthly celebrations for our team members
  • A fully accessible 24/7 EAP provides extended services to you and your family
  • Discounted Good Life Gym membership
  • Located in the beautiful East side of Brisbane – no need to deal with extended commutes

Direct Care Resources is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.

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