Client Services Manager

13 hours ago

Nerang Queensland, Australia Dott & Crossitt Full time $90,000 - $120,000 per year

Join one of Australia's leading conveyancing firms

We're looking for an energetic and confident Client Services Manager to join our growing national team at Dott & Crossitt.  If you're passionate about delivering exceptional client experiences and thrive in a fast-paced, people-focused environment, this could be the role for you.

At Dott & Crossitt, we're redefining what outstanding service looks like in the legal industry.  We pride ourselves on professionalism, precision and a personable approach that sets us apart.  This is your opportunity to play a key role in supporting our team as we continue to grow.

About the Role

Reporting to the Business Development Manager, you'll be the first point of contact for new and existing clients ensuring their experience with Dott & Crossitt is seamless from the very first interaction.  Your role will involve:

  • Managing inbound calls and emails from clients and referral partners
  • Responding promptly to website enquiries
  • Preparing and sending quotes for new matters
  • Clearly explaining the conveyancing process to potential clients
  • Liaising with lawyers, conveyancers and other internal teams
  • Building relationships and nurturing leads through timely follow-ups
  • Maintaining accurate and detailed client records
  • Providing high-quality administrative support

About You

We're looking for someone who brings warmth, initiative and professionalism to every interaction. You'll also have:

  • Minimum 2 years' experience in client services or administrative support
  • Experience in the real estate or legal industry (highly regarded)
  • Excellent written and verbal communication skills
  • A strong customer-first mindset with the ability to build rapport easily
  • Strong organisational skills and attention to detail
  • The ability to prioritise, multitask, and work collaboratively within a team

Why Join Us?

  • Be part of a respected national law firm with a strong industry reputation
  • Comprehensive training and onboarding program provided
  • Full-time, Monday to Friday (9am–5pm)
  • Enjoy a vibrant, supportive and social team culture – we work hard and value each other.
  • Opportunities for career development and progression – we love to promote from within
  • Regular social events and a range of employee benefits
  • Immediate start available for the right candidate

If you're ready to bring your enthusiasm, professionalism, and client-focused energy to a firm that values growth and collaboration, we'd love to hear from you.

Apply now and take the next step in your career with Dott & Crossitt.

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