Product Support Advisor

Sandvik Mining and Rock Solutions

Product Support Advisor – Glencore Hail Creek Mine, Mackay

Our Company and Culture

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 150 countries.

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.

At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Aboriginal and Torres Strait Islander people.

The role

The position would be required to deal with multiple levels within the customer organization focusing on improving the performance and integrity of the Equipment at the lowest practical cost. The PSA represents Sandvik and as such will assist in liaising between Sandvik and the Customer in order to achieve a high level of Customer Service and Support. Additionally, you will work within the Customer's Maintenance Management Team to improve Sandvik Equipment performance.

The PSA role will be, liaising daily with the Customers maintenance management, supervision, planning and technical staff, coordinating Sandvik parts, Technical Support, CSC Repairs and any additional Field Service support resources in line with the Customers maintenance requirements. In addition, you will;

• Provide high level reporting to the Customer and Sandvik management teams at fixed intervals.
• Provide coaching and mentoring to Customers maintenance staff.
• Perform Fault Finding of Technical issues.
• Assist Planning department in the optimisation of maintenance strategy development.

This role is drive in, drive out on a 4/3 roster, on site at Hail Creek with accommodation & meals provided.

Areas of responsibility

• Managing the Service Support to accomplish the goals and objectives of the business.
• Managing the daily requirements and engage the relevant departments of the business to provide a high level of customer service satisfaction.
• Developing direct customer relationships. 
• Enhance existing Site Service by providing input into strategic plans for the continued expansion of the business.
• Facilitation of coaching and mentoring of site Technical staff.
• Responsible for stock levels including critical spares

Your profile

Having technical expertise on Sandvik equipment is an advantage, superior customer service skills and highly development time management and communication skills is compulsory.

Agencies need not apply.

You must have the right to live and work in Australia to apply for this job.

What we offer

• Competitive remuneration package
• Accommodation and meals provided
• A rewarding career with diverse opportunities
• An Employee Benefits Program including salary sacrifice options
• 13% Superannuation on top of all earnings
• Company Performance Bonus scheme
• Length of Service Recognition program
• Company funded paid parental leave
• Training and development opportunities

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Talent Acquisition Specialist

Ivy Chau