Customer Experience Specialist

7 days ago

Logan City, Queensland, Australia Culture Kings Full time $40,000 - $60,000 per year

Who we are

Culture Kings represents the relationship between music, sport, and fashion. These are the three foundation pillars upon which Culture Kings stands. Within each of these components, streetwear has underlined and evolved to become an essential part of culture. Culture Kings prides itself on exclusivity and superiority offering a premium retail experience across all genres, cultures, styles, and ages combined with an extensive and curated range from 100+ leading street, sport, and fashion brands from all around the globe. Each Culture Kings store displays an electrifying atmosphere unparalleled in retail presenting some of Australia's leading DJs performing daily in-store. Frequently visited by some of the world's best athletes, artists, and tastemakers, Culture Kings is ahead of its game offering an elite perspective of the ever-changing global streetwear landscape.

The opportunity

We currently have multiple opportunities for casual Customer Experience Specialist to join our Customer Experience Team. Shift availability from Monday-Wednesday 7:00am-6pm & Thursday-Friday 7:00am-9:00pm

Key responsibilities:
  • Handle inbound/outbound calls and emails for our CK Store and online customer inquiries
  • Demonstrate resilience and flexibility in all customer interactions to provide the best possible outcomes for our customers
  • Create magic moments for our customers to turn them into forever raving fans
  • Liase with internal and external stakeholders to problem solve and deliver solutions in a time-efficient manner
  • Reach & exceed hourly KPI's (number of emails & phone calls resolved)
  • Communicate with customers globally
We are looking for individuals who have:
  • Minimum of one year of experience in a customer service, call center or similar role
  • Strong attention to detail with a solution-focused mindset
  • Excellent verbal & written communication skills with the ability to build rapport with customers
  • Retail experience or knowledge preferred
  • Ability to thrive in a fast-paced environment and able to work under pressure
  • Proficiency with computers with a typing speed of 50-60 words per minute
  • Strong multitasking abilities
What Culture Kings offers you:
  • Exciting, fast-paced, and dynamic environment with a supportive team
  • Free onsite parking
  • Career opportunities with an expanding fashion retailer
  • Breakfast food supplied

If you are under the age of 21, your rate will be as per the junior rate in the Clerks - Private Sector Award 2020 level 2, year 1

APPLY NOW

There has never been a more exciting time to join Culture Kings as we expand, innovate, and continue to be the most sought-after streetwear retailer on the market If this is the opportunity you've been waiting for, we want to hear from you. Please apply now with your CV outlining your experience and why you believe you are the right fit for the role.

CultureKings #CultureKingsCareers

Culture Kings Inc. is an Equal Opportunity Employer (EOE). We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.

  • Dental Specialist

    7 days ago

    Logan City, Queensland, Australia Queensland Government Full time $120,000 - $180,000 per year

    Your new Role:Bring your advanced clinical skills and strong knowledge of dental standards to deliver exceptional care in a public health setting. Join us to mentor a dedicated team, drive quality improvements, and build meaningful relationships with patients and stakeholders. You will provide specialist dental care to eligible patients, including those with...

  • Casual Customer Sales and Service Specialist

    5 days ago

    Logan Central, Queensland, Australia Telstra Full time $60,000 - $80,000 per year

    About usWe're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.This includes making Telstra the place you want to work. For you, that means having a career that grows with you and working with a team...

  • Staff Specialist, Maternal Fetal Medicine, Obstetrics

    7 days ago

    Logan City, Queensland, Australia Queensland Government Full time $120,000 - $180,000 per year

    Your new role:We are seeking an experienced Maternal Fetal Medicine (MFM) specialist to join our dynamic team at Logan Hospital. You will play a critical role in providing advanced antenatal care and high-quality clinical services to women and families across our region.Deliver expert management of complex maternal and fetal conditions, including advanced...

  • Customer service officer/ scheduler

    2 weeks ago

    Logan City, Queensland, Australia Empower Healthcare Full time $60,000 - $90,000 per year

    Full Time opportunity based in LoganholmeAttractive salary + incentivesMake a real impact. purpose-driven team and company visionThe Position We are seeking a Community Support Officer/Scheduler to join our team due to our continuous growth. Based at our office in Loganholme, this Full Time opportunity forms an integral part of our head office team. ...

  • BIOC Family Support Specialist

    7 days ago

    Logan Central, Queensland, Australia Aboriginal & Torres Strait Islander Community Health Service Brisbane Limited Full time $102,595 per year

    Introduction:About ATSICHS BrisbaneATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way - supporting our people and...

  • Senior Team Leader

    7 days ago

    Logan City, Queensland, Australia Queensland Government Full time $104,000 - $160,000 per year

    Your responsibilitiesAs a Senior Team Leader you will:Provide leadership, management and supervision of child protection service delivery consistent with departmental policies and procedures, statutory responsibilities, and contemporary best practice standards.Allocate, prioritize and perform work tasks in accordance with departmental procedures and...

  • Customer Service Assistant

    7 days ago

    Logan Central, Queensland, Australia Mabrouk & Sons Full time $49,900 - $82,509 per year

    The RoleWe're looking for a friendly and enthusiastic Customer Service Assistant to join our Logan Central team. This role is perfect for someone who enjoys helping people, creating a positive shopping experience, and being part of a supportive team.Key Responsibilities:Greet and assist customers with warmth and professionalism.Take customer orders in-store...

  • Principal House Officer, Obstetrics

    7 days ago

    Logan City, Queensland, Australia Queensland Government Full time $90,000 - $120,000 per year

    Your new role:As a Principal House Officer in Obstetrics & Gynaecology, you will provide high-quality medical care under the supervision of senior consultants while gaining invaluable experience in a busy and evolving department. In this role, you will:Deliver inpatient and outpatient care, including rostered shifts in Birth Suite, Acute Gynaecology and...

  • Family Support Coordinator

    7 days ago

    Logan City, Queensland, Australia Queensland Government Full time $60,000 - $80,000 per year

    *Who We Are: South Rock State School is a growing primary school located in the heart of Logan, Queensland. The school is committed to providing a safe, inclusive, and supportive learning environment where every child is encouraged to achieve their best. With a focus on academic excellence, student wellbeing, and community partnerships, South Rock State...

  • Solutions Analyst

    2 weeks ago

    Logan City, Queensland, Australia PCYC Queensland Full time $90,000 - $120,000 per year

    What we can offerIn addition to your remuneration, enjoy generous not-for-profit salary packaging benefits of up to $18,550 per annum tax free. This will allow you to take home more of your income before it is taxedFree PCYC Gym Membership15% discount on PCYC services such as Fun Squad, Gymnastics and Little n ActiveFlexible work options may be...