Workshop Controller

Castle Hill Toyota is a leading automotive dealership in Sydney, with a strong reputation for excellence in customer service and a commitment to the local community. As part of the Toyota network, we are dedicated to delivering high-quality vehicles and exceptional after-sales support to our customers.

About the role

We are seeking an experienced Workshop Controller to join our team in Castle Hill.  In this full-time role, you will be responsible for overseeing the day-to-day operations of our busy automotive workshop, ensuring efficient and effective service delivery to our customers.

What you'll be doing

• Manage the workflow and allocation of work to technicians in the workshop
• Liaise with customers to understand their service requirements and provide realistic timelines for completion
• Monitor workshop productivity and make adjustments to optimise efficiency
• Ensure all workshop activities comply with relevant safety and quality standards
• Provide coaching and support to workshop technicians to develop their skills
• Contribute to the development and implementation of workshop processes and policies
• Generate reports on workshop performance and make recommendations for improvement

What we're looking for

• Significant experience in a workshop controller or similar role within the automotive industry
• Excellent communication and customer service skills
• Strong problem-solving and diagnostic skills to quickly identify and resolve technical issues
• Proficient in using automotive repair and diagnostic software
• Thorough understanding of automotive repair and maintenance procedures
• Ability to lead and motivate a team of technicians
• Relevant qualifications in automotive technology or a related field

What we offer

At Castle Hill Toyota, we are committed to providing a supportive and rewarding work environment for our employees. You will have access to ongoing training and development opportunities, competitive remuneration, and a range of benefits including staff discounts on our vehicles and services.

If you are a skilled and motivated Workshop controller looking to join a dynamic and growing team, we'd love to hear from you.  Apply now to start your journey with Castle Hill Toyota.