Service Delivery Support Officer

About Us:

The West Daly Regional Council covers 14,000 square kilometres and is located about 300 to 420 kilometres south-west of Darwin. The area is mainly rural, with three Indigenous communities at Peppimenarti, Nganmarriyanga and Wadeye which are managed by West Daly Regional Council (Council).

Council's vision is to work together to make a difference in the community by creating places that are respectful, peaceful and safe. The mission of Council is to walk alongside culture, country and people to build a stronger community and does it by working together, creating real opportunities and providing services and facilities that everyone can use.

Position Summary:

The Service Delivery Support Officer (Roving)provides high-level administrative and operational support to the Director of Service Delivery and the broader Operations Directorate. The role is responsible for ensuring the efficient delivery of administrative services, contributing to informed decision-making processes, maintaining compliance with regulatory and organisational requirements, and supporting internal teams through supervision, resource coordination, and project execution. The position also requires the ability to travel regularly to remote communities by light aircraft or self-driving a 4WD, including overnight stays.

The key duties of this role include but are not limited to:

• Provide quality administrative support to ensure timely Council Service Delivery.
• Collect and compile information and prepare documentation and correspondence in line with quality and organisational requirements to support information flow and inform decision making.
• Manage purchasing activities, including raising and collecting purchase orders if required and completing routine financial transactions, in compliance with agency standards and procedures.
• Update and maintain records and databases, complying with systems and processes to ensure that all information is accurate, stored correctly and accessible.
• Delivering multiple business support activities and services in line with agreed standards, timeframes and milestones, given tight timeframes and the need to maintain accuracy and attention to detail.
• Utilising sound judgment and decision-making skills to monitor and respond to general email correspondence and incoming calls specifically when backfilling administration positions both in communities and Darwin.
• Fleet Management (Including but not limited to maintaining asset register, purchasing, tracking, registrations, servicing, support, auction, livery).
• Tenancy Management (Including but not limited to maintaining tenancy agreements, condition reports, tenancy records, power and water documentation).
• In collaboration with the Office of the Chief Executive Officer, support the maintenance and updates of the service delivery section on the organisation's website, newsletters and social media platforms.
• Provide reports to various business leads on necessary actions and key focus areas.
• Oversee staff uniform management, including ordering, stock monitoring, record-keeping, distribution, and coordination with the Customer Relations Officer, ensuring smooth issuance and collection upon employee exit.
• Ensure effective stakeholder relationships are maintained, and non-compliance of key performance indicators are escalated to the Director of Service Delivery for resolution.
• Upskill workforce to book flights, accommodation and fleet booking.

About You

To be successful in the role, you must have:

• Certificate IV or Diploma in Business Administration and / or equivalent work-related experience.
• High level knowledge and experience in office administration including the ability to conduct research and draft high level letter submissions, reports and email correspondence.
• Advanced skills in the use of the Microsoft Office Suite of Products, in particular Outlook, Word and Excel with the ability to quickly learn new systems as required.
• Understanding of financial practices with relevant working experience using Corporate Financial Systems.
• Experience with Xero/Approval Max or other financial systems
• Current National Criminal History Check.
• Current Working with Children (OCHRE) Card.
• Current Northern Territory Driver's License
• Ability to travel regularly to remote communities by light aircraft or self-driving a 4WD, including overnight stays.

Why Join Our Growing Team?

• Generous salary $88,489.59 to $94,287.29 based on experience and qualifications
• 12% Superannuation
• Generous leave entitlements including six weeks annual leave
• 1 additional public holiday for NAIDOC day dedicated to Council staff
• Flexible working arrangements subject to CEO's Approval
• Excellent work/life balance giving you the opportunity to explore this iconic region and much more

We strongly encourage Aboriginal and Torres Strait Islander to apply for this role.

WDRC is committed to providing quality services and fostering a prosperous and sustainable future for the region. Join our team and contribute to building strong, safe, and healthy communities.

Important Information:

• Only candidates with the right to work in Australia will be considered.
• Applications are assessed on a rolling basis and the suitable applicants may be interviewed as they apply.
• The position may be filled/advertisement may be closed prior to the closing date if the suitable candidate is identified.
• Our recruitment process involves several checks including, but not limited to, criminal history, as well as verification of qualifications, licenses and right-to-work status.
• Applications Close: Position Open until filled.
  

To apply, please submit your resume online via the 'apply' button. Applications submitted by other methods will not be considered.

Please contact our People and Culture team at for the Position Description or for any further information.