Client Service Officer

9 hours ago

Darwin Northern Territory Australia NAAJA Full time $104,000 - $130,000 per year

Client Services Officer – Civil Law

Darwin

Full time – 37.5 hours p/w

About NAAJA

The North Australian Aboriginal Justice Agency (NAAJA) provides legal assistance and justice services for Aboriginal and Torres Strait Islander people across the Northern Territory. With offices in Darwin, Palmerston, Katherine, Tennant Creek and Alice Springs, NAAJA is recognised nationally for delivering high-quality legal services and driving long-term change through law reform, advocacy, and community education.

We Offer

  • Competitive salaries
  • Generous leave – 6 weeks annual + 17.5% loading, 3 weeks personal leave and more
  • Access up to $18,550 tax free salary packaging
  • Professional development opportunities
  • Be part of a nationally recognised legal service

About the Role

NAAJA's Civil Law Section is busy, diverse and committed to achieving justice for Aboriginal people in areas such as police accountability, child protection, tenancy, discrimination, social security, and victims of crime assistance.

As a Client Service Officer (CSO), you will be the first point of contact for many clients and play a vital role in helping them navigate their legal matters. You will support lawyers, engage directly with clients, and help deliver outreach services to remote communities. Some overnight travel will be required.

What You'll Be Doing

  • Engaging with and supporting clients in a culturally respectful way, in person and by phone
  • Assisting communication between clients and lawyers, and referring clients to other services where appropriate
  • Coordinating remote legal clinics, including travel, scheduling, and logistics
  • Maintaining accurate client records using NAAJA's client management systems
  • Preparing documents and providing administrative support to lawyers
  • Building networks with community organisations and other agencies
  • Working collaboratively as part of a small, dedicated team

What You'll Bring

  • Strong communication skills and the ability to work effectively with Aboriginal and Torres Strait Islander people
  • Experience working with Aboriginal communities (highly regarded)
  • Previous office experience, including Microsoft Office, data entry and file management
  • Commitment to delivering high-quality, client-focused service
  • Ability to work independently and as part of a team to meet deadlines
  • Current driver's licence
  • Ability to obtain a Working With Children Clearance (Ochre Card) and clear criminal history check

Strong preference will be given to Aboriginal applicants, or candidates with demonstrated experience working with Aboriginal people in the NT.

APPLY NOW

For any questions please contact –

Applications close: 11 November 2025.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

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