Client Services Officer

2 days ago

North Ryde, New South Wales, Australia Small Animal Specialist Hospital Full time $60,000 - $80,000 per year

The Small Animal Specialist Hospital (SASH) is the largest veterinary hospital in the Southern Hemisphere, offering 24/7 specialist and emergency services across four Sydney locations. At SASH, we are committed to delivering exceptional care to pets, their families, and the veterinary community.

We're currently seeking a casual Client Service Officer to join our team as the welcoming face and first point of contact for clients and their beloved pets. If you're passionate about customer service, love animals and thrive in a dynamic, fast-paced environment – we want to hear from you 

As part of the application process, you will be required to submit a video cover letter with your application. Questions can be found at the bottom.

About the Role:

We are looking for casual team members who are available across a rotating 24/7 roster, including overnights and weekends. This is no ordinary reception role – each day brings new challenges and opportunities to make a meaningful impact. It's truly a reception position like no other  

Key Responsibilities: 

  • Greet clients and manage front-of-house areas, including waiting rooms
  • Handle a high volume of income calls and emails using multiple systems
  • Coordinate and book appointments across various departments
  • Act as a liaison between clients and clinical staff
  • Process payments (cash, EFTPOS, and insurance claims)
  • Request results, samples, and documentation from third parties

About You:

Our Client Service Officers bring a positive, engaging, and helpful attitude, with a strong sense of emotional resilience. You will pride yourself in providing excellent customer service to all clientele and bring your positive attitude and genuine care to every interaction.  

To be successful in this role, you will have: 

  • At least 2 years' experience in a high-volume reception or administrative role
  • Strong initiative and ability to prioritise tasks in a busy environment
  • Excellent verbal and written communication skills
  • A warm, professional, and empathetic demeanour
  • A reliable and committed work ethic
  • A passion for animals and delivering outstanding customer service

Why Join SASH?

  • Competitive pay with overnight and weekend penalty rates
  • Convenient location close to public transport
  • Opportunities for career development
  • A supportive and dedicated leadership team
  • Excellent work-life balance with a variety of shift available across a 24/7 schedule

Video Cover Letter Requirements

Please limit your overall response to 5 minutes or less. In your video, answer the following:  

  1. What interests you about working at SASH?
  2. What does "Client Services" mean to you?
  3. Describe a time you handled a difficult or emotional customer with professionalism and compassion.

If this sounds like you, we'd love to hear from you

Please apply with your CV and video cover letter by clicking "Apply Now".

  • Field Service Technician

    2 days ago

    North Parramatta, New South Wales, Australia Our client Full time $80,000 - $120,000 per year

    Our client is a local distributor for a major European manufacturer of high quality packaging line machinery and materials handling solutionsAt this time we are looking for an experienced Technician to install, trouble shoot and service a variety of equipment including process and packaging machines such as flowrappers, tray sealers, form fill and seal...

  • Field Service Technician

    4 days ago

    North Parramatta, New South Wales, Australia Our client Full time $60,000 - $90,000 per year

    Our client is a fully Australian owned subsidiary of a major international supplier of bulk handling, packaging, palletising and materials handling solutions.At this time we are looking for an experienced Field Service Technician to install, trouble shoot and service a wide variety of machinery throughout Sydney and Country NSW.Duties will include but not be...

  • Service Technician

    4 days ago

    North Parramatta, New South Wales, Australia Our client Full time $60,000 - $80,000 per year

    Our client is the global leader in the manufacture and supply of domestic and commercial appliances. A high standard product requires high standard customer and technical service to match and to this end we are seeking quality Field Service Technicians to join their ranks in New South Wales, based in Sydney's west. Our ideal candidate will have previous...

  • Field Service Technician

    4 days ago

    North Parramatta, New South Wales, Australia Our client Full time $80,000 - $120,000 per year

    Our client is a market leader in the supply and maintenance of a packaging machinery to food manufacturers or processors.At this time we are looking for an experienced Technician to install and service  a range of packaging machines such as vertical form fill machines, flow wrappers, tray sealers, shrink and stretch machines, dairy packs, pick and place...

  • Field Service Technician

    4 days ago

    North Parramatta, New South Wales, Australia Our client Full time $60,000 - $80,000 per year

    Our client is a respected leader in the supply and maintenance of wrapping and pallet solutions with a national reach. To this end we are seeking a Field Service Technician to join their operations in Sydney's west.This role is ideal for a current Field Service or Maintenance Technician, however candidates with strong electrical and mechanical skills are...

  • Customer Service Officer

    3 days ago

    North Ryde, New South Wales, Australia Sharp Corporation Full time $60,000 - $90,000 per year

    About the businessSharp's world-wide leadership in technology innovations ensures Sharp is at the forefront of the pack. Through our "SINCERITY and CREATIVITY" business creed, today, Sharp products are sold in 140 countries. There are 27 manufacturing operations, 29 sales companies and 2 representative offices in 26 countries.At Sharp Australia, we foster a...

  • Office Assistant

    6 days ago

    North Ryde, New South Wales, Australia Messina Talent Full time $60,000 - $80,000 per year

    About our client: Our client is a well-established engineering firm based in North Ryde, renowned for delivering innovative and technically challenging projects. Their reputation for excellence consistently attracts top engineering talent, fostering a high-performance culture built on expertise, collaboration, and exceptional results across all levels of...

  • Casual Contact Centre Officer

    1 week ago

    North Ryde, New South Wales, Australia Small Animal Specialist Hospital Full time $60,000 - $80,000 per year

    The Small Animal Specialist Hospital (SASH) is the largest Veterinary hospital in the Southern Hemisphere, offering referral services across four Sydney locations. At SASH, we are dedicated to delivering exceptional care and services to pets, their families, and the broader veterinary community.   Our Client Servies team plays a vital role in fulfilling...

  • Senior Administrator/Client Services Officer

    1 week ago

    North Adelaide, South Australia BCFR Chartered Accountants Full time $60,000 - $80,000 per year

    We are seeking an experienced administrator/client services officer to join our successful and growing accounting firm.Providing support to the directors and accounting staff your duties would include:Company secretarial workClient on-boarding and database maintenanceCollation of financial statements and tax returnsTrust Account maintenanceGeneral...

  • IT Services

    1 week ago

    North Ryde, New South Wales, Australia Ricoh Australia Pty Ltd Full time $80,000 - $120,000 per year

    Who Are we?As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of...