Client Services Officer

4 days ago

North Ryde, New South Wales, Australia Small Animal Specialist Hospital Full time $60,000 - $80,000 per year

The Small Animal Specialist Hospital (SASH) is the largest veterinary hospital in the Southern Hemisphere, offering 24/7 specialist and emergency services across four Sydney locations. At SASH, we are committed to delivering exceptional care to pets, their families, and the veterinary community.

We're currently seeking a casual Client Service Officer to join our team as the welcoming face and first point of contact for clients and their beloved pets. If you're passionate about customer service, love animals and thrive in a dynamic, fast-paced environment – we want to hear from you 

As part of the application process, you will be required to submit a video cover letter with your application. Questions can be found at the bottom.

About the Role:

We are looking for casual team members who are available across a rotating 24/7 roster, including overnights and weekends. This is no ordinary reception role – each day brings new challenges and opportunities to make a meaningful impact. It's truly a reception position like no other  

Key Responsibilities: 

  • Greet clients and manage front-of-house areas, including waiting rooms
  • Handle a high volume of income calls and emails using multiple systems
  • Coordinate and book appointments across various departments
  • Act as a liaison between clients and clinical staff
  • Process payments (cash, EFTPOS, and insurance claims)
  • Request results, samples, and documentation from third parties

About You:

Our Client Service Officers bring a positive, engaging, and helpful attitude, with a strong sense of emotional resilience. You will pride yourself in providing excellent customer service to all clientele and bring your positive attitude and genuine care to every interaction.  

To be successful in this role, you will have: 

  • At least 2 years' experience in a high-volume reception or administrative role
  • Strong initiative and ability to prioritise tasks in a busy environment
  • Excellent verbal and written communication skills
  • A warm, professional, and empathetic demeanour
  • A reliable and committed work ethic
  • A passion for animals and delivering outstanding customer service

Why Join SASH?

  • Competitive pay with overnight and weekend penalty rates
  • Convenient location close to public transport
  • Opportunities for career development
  • A supportive and dedicated leadership team
  • Excellent work-life balance with a variety of shift available across a 24/7 schedule

Video Cover Letter Requirements

Please limit your overall response to 5 minutes or less. In your video, answer the following:  

  1. What interests you about working at SASH?
  2. What does "Client Services" mean to you?
  3. Describe a time you handled a difficult or emotional customer with professionalism and compassion.

If this sounds like you, we'd love to hear from you

Please apply with your CV and video cover letter by clicking "Apply Now".

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