Escalated Complaints Officer

11 hours ago

Traralgon, Victoria, Australia 5447fba6-179b-4ee3-b63a-2d1a94f23c23 Full time $97,600 per year

At ASIC, you can be the change that ensures a fair, strong and efficient financial system for the benefit of all Australians. Contribute to delivering on ASIC's purpose, vision, and strategic priorities to help maintain the integrity of the financial system and protect consumers from harm.
As an
Escalated Complaints Officer
, you will ensure timely and quality management of complaints for ASIC on a range of topics and provide feedback and guidance to other areas of the R&I group.

  • Location – Traralgon, VIC (approximately 2 hours east of Melbourne)
  • Salary starting from $97,401 (depending on experience) plus 15.4% superannuation
  • Permanent role
  • Applications close at 11:59pm AEST Thursday, 20 November 2025

The team
ASIC manages over 30 legal registers, including the Companies and Business Names registers, which hold details of millions of businesses across Australia. These registers are the official source of information for companies, business names and licensed professionals. Our users range from small businesses to large corporations, industry professionals, government and the public, seeking to register, update, or search business information. When they need help navigating these processes, we're here to assist.

The role
As An Escalated Complaints Officer, You Will

  • Resolve complaints by reviewing issues, understanding concerns and guiding customers through resolution
  • Provide expert advice and clear written communication to customers and stakeholders, ensuring compliance with legislation and ASIC policies
  • Manage workloads and performance by monitoring complaints, escalating concerns and tracking KPIs
  • Drive process improvements by identifying and documenting opportunities to enhance Registry practices and resources
  • Maintain integrity and detect fraud by analysing trends and escalating suspicious activity

About You
In addition, you will have:

  • At least twelve months experience in a similar role and a recognised ability to manage technical enquiries
  • Extensive written and verbal communication skills
  • Proficiency and experience in using records management systems
  • Ability to work autonomously and as part of a team
  • High level of attention to detail and a commitment to maintaining high standards of quality

View the position description for more information or click 'apply' to start your application. Applications close at 11:59pm AEST Thursday, 20 November 2025.
About ASIC
ASIC's remit is one of the broadest of regulators across the world. ASIC regulates corporations, markets, financial services and consumer credit and monitors and promotes market integrity and consumer protection in the Australian financial system. Through our enforcement work, we hold to account those who contravene the law, working to achieve strong outcomes that address the greatest consumer and investor harms.

ASIC is committed to a providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. Indigenous Australians are encouraged to apply as well as applicants from all backgrounds and with different abilities.

We Offer a Range Of Employee Benefits Including

  • Attractive superannuation
  • Additional leave entitlements
  • 50/50 hybrid work-from home model
  • Flexible work arrangements
  • Assistance for study and professional development

Click here to view ASIC's salary and benefits guide.

To read more about ASIC, you can visit our website or review our Corporate Plan.

To work with us, you need to be an
Australian Citizen
and be prepared to complete an ASIC Suitability and Baseline Assessment.

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