Event Manager

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.

We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

Role purpose

The Event Manager will coordinate and manage Chadstone's Christmas Festival program, taking responsibility for the quality of the experience and the operations of the in-centre program.

Training & Onboarding:

• Assist with the delivery of staff training on 31 October
• Ensure all team members are confident in their roles before the event begins and provide continued training throughout the program.

Team Supervision & Engagement:

• Lead and supervise all Santa Photography staff during operational hours.
• Ensure staff:
• Engage warmly with guests.
• Offer to capture photos of guests as they wait in line.
• Maintain professional posture (e.g. no leaning on lecterns, no group chatting).
• Wear the correct uniform and maintain a neat appearance.
• Are familiar with key store locations within Chadstone.
• Have downloaded and can use the Chadstone App for guest assistance.

Communication:

• Maintain consistent team updates via WhatsApp (process changes, reminders, etc.).
• Oversee communication between staff, the photography team, and Santas.

VIP & Influencer Coordination:

• Ensure the photography team is informed daily of any VIP or influencer bookings.
• Personally ensure VIPs are welcomed and sessions run smoothly.

Stock & Equipment

• Ensure staff have the necessary supplies including iPad, survey cards, chargers, coffee cards, Centre Management cards, radio etc. And maintain a clean green room, call cleaning as required.

Guest Support & Problem Solving:

• Support the Marketing and Guest Experience teams with any guest issues (e.g. gallery access).
• Work with the photography team to resolve issues quickly and ensure gallery delivery.
• Navigate internal Vicinity systems such as Vivenu and Resolve to track and manage gallery issues.
• Support the Marketing team with creating signage as required.
• Maintain a log of incident reports as they happen and escalate to security or Marketing as required. An incident report sheet will be provided.

About You:

• Experience managing or coordinating teams in events, retail, or customer service.
• Strong communication and interpersonal skills.
• Highly organised and comfortable working in a fast-paced environment.
• Confident using digital tools (apps, messaging platforms, internal systems). Training will be provided.
• Friendly, proactive, and a team player.
• Availability for all training and event dates listed above is essential.

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

• Flexible working options
• Birthday leave & purchased additional leave
• $1,000 worth of VCX securities rewarded for eligible team members
• Internal mentoring program
• Generous Parental Leave

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you'd like to speak to someone to understand what it's like firsthand to work here, please reach out to our Talent Acquisition team.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email:

Phone: (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.