Change Manager

The Australian Motoring Services (AMS) Group provides the most trusted brands in Australia with end-to-end solutions – from automotive batteries, roadside assistance and EV charging networks to travel and rewards solutions. We're the team that keeps people and businesses moving safely. And we're backed by the Mobility Clubs of Australia (NRMA, RACV, RACQ, RAA, RAC and RACT).

The mobility sector is a dynamic and fast-evolving market sector. With innovation in the automotive and energy storage spaces, the AMS Group through its businesses – Assist Australia, ChargeFox, and Club Assist – is leading the charge in this exciting market.

From keeping people on the move to creating a sustainable future for all, your work across the AMS Group matters. We're innovating, growing and driving positive change for our partners and customers.

We are seeking an experienced and proactive Change Manager to join our dynamic team. This role will report to the Head of Organisation Change and is responsible for managing change initiatives. This role is project based and will focus on the people side of change, aiming to minimise resistance and maximise adoption and engagement to achieve organisational goals. The Change Manager will develop and execute change management strategies and plans that drive faster adoption, higher utilisation, and proficiency among impacted employees.

This is a fixed term 12 month employment contract with view to extension.

Key Responsibilities

• Change Management Strategy and Implementation:
  Maximising employee adoption and minimising resistance. In collaboration with leadership and project teams, identify, assess and prioritise change initiatives.
• Stakeholder Engagement and Collaboration:
  Work with stakeholders to support project implementation and build capability in change management in addition to ensuring seamless implementation of changes. Liaise with different parts of the organisation to facilitate collaboration.
• Communication regarding change to all levels within the organisation:
  Ensure all stakeholders are engaged to build buy-in and support for change.
• Training and Development:
  Design and deliver training programs that will help employees adapt to change. Support and coach individuals and teams throughout the change process.
• Impact Analysis:
  Conduct impact assessments to identify potential disruptions, risks and opportunities associated with the change. Develop mitigation plans to minimise potential negative impacts and maximise positive outcomes. Evaluate the effectiveness of change management strategies and make recommendations for improvement.
• Continuous Improvement:
  Gather feedback from stakeholders to identify areas for improvement. Refine Change Management practices and processes based on lessons learned and best practices. Support development of consistent change tools and templates within the change practice.

To thrive in this role you will need:

• Experience leading change in mid to large-scale projects, managing both technology and people/process aspects
• Strong understanding of change management principles, methodologies and tools
• Demonstrated implementation of a large enterprise wide HRIS system
• Ability to influence and engage stakeholders at all levels of an organisation
• Excellent communication, interpersonal and leadership skills
• Flexible, adaptable and you work well with ambiguity
• Strong problem-solving and analytical skills.

Desired Attributes:

• Adaptability:
  Ability to thrive in a fast-paced, constantly evolving digital landscape. Together with a can-do attitude to roll up their sleeves when required.
• Stakeholder-Focused:
  Strong stakeholder-facing skills with a passion for delivering exceptional digital experiences.
• Innovation-Driven:
  Eagerness to explore and implement emerging digital technologies and trends.
• Detail-Oriented:
  Ability to balance strategic goals with the detailed execution of digital projects.

As an AMS Employee you will enjoy the following benefits:

• Insurance discounts (up to 50%)
• RACV resort discounts
• EV charging credit
• Two days volunteering leave
• Me day (one per year)
• CU Health as our holistic health and wellbeing benefit.

Application Instructions:
Interested candidates are encouraged to submit their resume and cover letter, highlighting their relevant experience