Senior Academic Engagement Manager, Dimensions

2 weeks ago

Remote, Australia Digital Science Full time $90,000 - $120,000 per year

Digital Science

We are Digital Science and we are advancing the research ecosystem.

We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Do you want to join us in achieving our vision?

Australia, Remote

Berufserfahrene

What you'll be doing

  • Develop a strong understanding of Digital Science solutions (Dimensions, Altmetric, and exposure to Elements and Figshare), customer needs, and regional research workflows.
  • Lead training and engagement programs (virtual and in-person) to onboard, educate, and support customers, ensuring high adoption and satisfaction.
  • Serve as a key point of contact for Academic customers in APAC, working cross-functionally with Support, Product, and Sales to resolve issues and strengthen relationships.
  • Promote new features and product capabilities to drive usage, providing best practice recommendations tailored to the APAC research ecosystem.
  • Partner with Sales on renewals and expansion opportunities, providing customer insights and helping shape strategies for retention and growth.
  • Identify risks to adoption and proactively design engagement approaches to address them
  • Manage and mentor other team members, building capacity and capability for best in class customer engagement and support across the APAC region.
  • Provide documentation and feedback loops through customer communications, internal knowledge sharing, and structured input to Product.

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