
Senior Customer Support
2 days ago
Digital Science
We are Digital Science and we are advancing the research ecosystem.
We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Do you want to join us in achieving our vision?
Australia, Remote
Kundenservice und Auslieferung
Berufserfahrene
What you'll be doing
- Respond to support queries related to Dimensions, Altmetric, and integrations, ensuring accurate, helpful, and timely resolutions.
- Triage incoming requests, escalate issues when appropriate, and follow through to closure.
- Collaborate with product, development, and commercial teams to investigate bugs, clarify expected behavior, and advocate for customer needs.
- Serve as a subject matter expert on Dimensions and Altmetric features, data, and workflows—supporting both internal teams and customers.
- Join customer or prospect calls to deliver product demonstrations, onboarding walkthroughs, or workflow-focused presentations when needed.
- Maintain and improve user-facing support resources, including FAQs, product guides, and setup documentation.
- Stay current on product updates to ensure accurate, relevant support and demo delivery.
- Partner with Customer Engagement and Solutions teams to support onboarding handoffs and track adoption blockers.
- Identify and propose improvements to support workflows, onboarding processes, and product documentation.
-
Senior Customer Success Architect
1 week ago
Remote, Australia GitLab Full time $90,000 - $120,000 per yearGitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human...
-
Senior Customer Success Architect
1 week ago
Remote, Australia GitLab Full time $90,000 - $120,000 per yearGitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our...
-
Senior Developer Support Engineer
1 week ago
Remote - Australia Algolia Full time US$90,000 - US$120,000 per yearAt Algolia, we are passionate about helping developers and product teams connect their users with what matters most in milliseconds Algolia was built to help users deliver an intuitive search-as-you-type experience on their websites and mobile apps. We provide a search API used by thousands of customers in more than 100 countries, handling billions of...
-
Remote, Australia Evercommerce Full time $70,000 - $120,000 per yearEverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between...
-
Customer Success Manager
1 week ago
Remote, Australia Go1 Full time $90,000 - $120,000 per yearAt Go1, we're on a mission to enable companies to achieve the impossible by maximizing the potential of their people. From a small startup to the world's largest aggregator of learning content, we've grown by solving hard problems, embracing ambiguity, and never standing still. If you thrive on change, get energy from big, complex challenges, and are...
-
Customer Success Manager
1 week ago
Remote, Australia Infor Full time $90,000 - $120,000 per yearGeneral information Country Australia City Remote Location Job ID 45065 Department Sales Description & Requirements Open to Melbourne and Sydney locations Can consider part-time for the right candidate Position Summary Infor Pathway Customer Success Manager (CSM) provide Infor customers with a dedicated resource that will guide and help customers achieve...
-
Senior Technical Support Engineer
1 week ago
Australia - Remote Chainguard Full time $90,000 - $120,000 per yearThe role, in a nutshell: As a Senior Technical Support Engineer, you will be part of the Support Engineering organization at Chainguard, working directly with our customers and collaborating closely across multiple cross functional teams. You are an experienced enterprise software support professional with a high technical aptitude and a passion for highly...
-
Senior Sales Enablement Specialist
1 week ago
Remote, Australia Rapid7 Full time $90,000 - $120,000 per yearAs our Senior Sales Enablement Specialist, you'll ensure our sellers and managers in the region are not only trained — but truly enabled to succeed. From new hire onboarding to foundational skills to leadership readiness, you'll make a measurable difference in how we activate talent in APJ. You'll help bridge global strategy with local execution, ensuring...
-
Senior Tax Manager
2 days ago
Remote, Australia Fullstack Advisory Full time $135,000 - $160,000 per yearWFH Senior Tax Manager role within a progressive online team.About the opportunityJoin a well-established, iconic chartered accounting firm with a strong reputation for quality service delivery and client relationships. This role offers the opportunity to work with a diverse portfolio of clients while being part of a supportive team culture in a fully remote...
-
Senior Account Executive
1 week ago
Remote, Australia Storyblok Full time US$90,000 - US$120,000 per yearSales · Remote · AustraliaStoryblok is the enterprise-ready headless CMS that empowers developers and marketers to bring ideas to market faster. It supports the entire content lifecycle—from creation and management to delivery—streamlining workflows, boosting productivity, and ensuring exceptional performance and accessibility. Storyblok frees you from...