Business Improvement Manager

Job description

Agency NT Police Force Work unit Screening Assessment for Employment

Northern Territory

Job title Business Improvement Manager Designation Administrative Officer 7

Job type Full time Duration Ongoing

Salary or $113,938 - $122,574 Location Darwin

Position number 48586 RTF Closing 28/09/2025

Contact officer Jean Perkins on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or

job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go

to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go

to the OCPE website.

Primary objective

Lead the continuous improvement of SAFE NT business practices and technical systems, enabling the business unit to deliver

timely, effective and efficient services within legislative and regulatory frameworks. This includes translating strategic business

objectives into clear and actionable operational plans and managing change initiatives.

Context statement

SAFE NT is responsible for implementing national strategic priorities over a range of operating areas including managing criminal

history data, National Police Checking, Working with Children and National Disability Insurance Scheme Worker Screening.

Key duties and responsibilities

1. Review, analyse and develop policies, procedures, business processes and quality assurance relating to SAFE NT systems.

1. Lead and manage the Vetting Team to ensure timely and accurate matching and vetting, release of information, application

processing and ongoing monitoring of clearance holders.

3. Lead project teams and liaise with stakeholders to create solutions to complex technical and business system issues.

4. Engage with business stakeholders and subject matter experts to understand user, process, and business needs.

5. Collaborate with inter-agency and inter-government to design, implement and review multilateral systems and processes and

represent the business unit at meetings and forums.

6. Lead, manage and deliver change management activities and communication with stakeholders to ensure a smooth integration

of new initiatives including the identification and evaluation of risk.

7. Undertake research including collection, analysis and reporting against performance indicators and project outcomes.

Selection criteria

Essential

1. Demonstrated leadership skills with proven ability to manage change and reform and translate strategic objectives into

operational work plans to deliver results.

2. Demonstrated experience leading high performing teams in analysis, evaluation, and implementation of business improvement

initiatives with strong analytical and problem-solving skills and ability to develop robust approaches and solutions.

3. Demonstrated high level communication skills with experience in the preparation of policy, executive and Ministerial briefs.

4. Collaboration skills with the ability to develop and manage strategic partnerships with a diverse range of stakeholders.

1. Demonstrated experience interpreting and applying legislation and translating complex subject matter into clear and concise

business requirements and processes.

1. Demonstrated ability to work with a high level of autonomy, manage a diverse workload, work under pressure, prioritise

competing demands and pivot with changing priorities.

1. An understanding of the broader political and operating environment and the ability to deal appropriately with matters of a

highly sensitive or confidential nature.

Desirable

1. Qualifications in business or project management, information technology, public policy or other relevant discipline.

2. Understanding of relevant national and local issues and regulatory requirements as they relate to pre-employment screening.

Further information

The successful applicant must have no significant criminal history record confirmed by a NT Police, Fire and Emergency Services

criminal history and associations check.