Telephone Account Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Looking to accelerate your sales career?
Keen to advance your business development and customer relationship management skills within an exceptionally supportive team environment?

Join a team that's helping to optimize Customer's supply chains - CHEP's Regional Sales Team is looking for a Telephone Account Manager to join on a 12-month contract.

The key responsibilities of this role include:

• Building strong relationships with your own portfolio of existing CHEP customers
• Solving customer account challenges while delivering unparalleled customer service
• Introducing your customers to the latest CHEP technology, initiatives and processes to enhance their experience
• Identifying opportunities of value to your customers in CHEP platforms and services, helping you to grow your portfolio

The ideal candidate will:

• Have a successful track record in a Sales/Customer Service-related position
• Be driven, resilient, supportive and operate seamlessly within a team environment
• Be a personable broad-based communicator with exceptional active listing skills
• Be an adaptable and agile negotiator, with strong objection handling capability
• Have strong analytical skills and complex problem-solving ability is highly desirable
• Ideally have some existing solution selling skills
• The following skills and experience are being sought for the role:
• Well-developed negotiation and time management skills
• Excellent customer service and relationship building skills
• Advanced computer literacy and the ability to learn IT systems quickly (SAP, Salesforce CRM)
• Experience in quickly and efficiently solving customer issues
• The ability to handle multiple tasks/projects and operate well under pressure

About CHEP, A Brambles Company

CHEP is a global leader in supply chain solutions. Together with producers, manufacturers, retailers, and logistics partners, CHEP advances the smart and sustainable movement of goods across more than 60 countries.

CHEP pairs its leadership in circularity, which helps tackle emissions, waste, and single-use packaging, with a focus on resilience, to build future-ready supply networks through data, scale and collaboration.

A part of the Brambles Group, CHEP manages ~347 million pallets and containers through a network of 750+ service centres, employing approximately 11,000 people worldwide with its largest operations in North America and Europe.

CHEP Australia offers a range of employee benefits including a competitive salary, bonus opportunities, a supportive learning and development culture and a wide range of opportunities to assist you in achieving your career aspirations.  CHEP Australia, as part of Brambles, provides you unparalleled opportunities to advance and accelerate your career and is large enough to take you anywhere and small enough to make sure you get there. With a focus on career pyramids instead of ladders, we move our people up and across functions and companies to deepen their transferable skills and acquire broader business experience.  

Benefits:

• Flexible working environment
• Paid volunteer leave for those who wish to volunteer their services to a community organisation – 3 days per annum
• Reward and Recognition Program to celebrate outstanding achievements of our people through a number of different delivery methods 
• Employee discounts with a range of partners
• Up to 14 weeks of paid parental leave for primary care givers and 2 weeks of paid parental leave for secondary care givers
• Unparalleled opportunities to advance and accelerate your career
• Attractive options to purchase Brambles shares 

Our team boasts a friendly and fun culture that celebrates successes, with award winning engagement and enablement, and results achieved through collective intelligence, collaboration and teamwork. 

With a highly inclusive workplace rich in diversity, CHEP Australia celebrates the diversity of thought, backgrounds, style and working arrangements of our people to ensure that we reflect the communities and customers that we serve. 

Join our team to be part of an international growth company with an advantaged and highly sustainable business model. You'll be working for a company that is changing the way goods get to market. You'll optimize 300,000 supply chains instead of just one. You'll join an efficient and collaborative team who punches above its weight. You'll be working for the good of humanity. 

In order for your application to be considered, you will require full working rights in Australia. We are unable to offer sponsorship at this time.
 

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Remote TypeHybrid RemoteSkills to succeed in the roleAccount Management, Active Learning, Adaptability, Asset Management, Communication, Cross-Functional Work, Curiosity, Customer Retentions, Customer Satisfaction, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Negotiation, Partnership Development, Problem Solving, Process Improvements, Relationship Management, Revenue Growth, Solutions Development, Stakeholder Engagement, Strategic Planning, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us

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