Property Repair Case Manager
5 hours ago
Exciting and dynamic long-term opportunity Join a high performing team with a great cultureMultiple permanent full-time opportunities available
About the Opportunity
We have an opportunity for a dynamic Property Repair Case Manager to join our Brisbane team. You will be pivotal in managing contractual obligations and will be highly compliance and outcome focused.
To be successful in this role, you will ideally have a background in contract administration/claims management/loss adjusting. You will bring a high level of knowledge of insurance and/or claims management, where you thrive under pressure and are able to deliver on tight deadlines.
In addition, you will also be able to demonstrate the following:
Strong communication, negotiation and influencing skillsExcellent budget control and cost management skillsHave a high-level attention to detail to work with, and accurately capture dataBe highly organised and be able to meet deadlines and good record-keeping skillsThe ability to work in fast paced environment and be able to prioritise and multitaskStrong commercial and financial acumenAt least 3 years' experience in a similar roleFull Australian working rightsKey Requirements
Proven experience in a similar role Exceptional listening and communication skillsProven ability to build rapport with customers and service providersDemonstrated history of taking ownership to meet customer needs with a sense of urgencyStrong problem solving, resolution, negotiation and decision-making capabilitiesAbility to interpret complex information and respond by developing appropriate actionsDemonstrated claims acumen, sound judgement and cost management awarenessHigh standard of business English for written communication across traditional and electronic communication mediaSelf-motivation, accountability for own achievement of required claim outcomes and own contribution to team outcomesKey Responsibilities
Provide support and advice to customers holders with respect to their claims/projectsRequest supplier appointment and detail information required to determine cause and extent of claim as well as Quoted costs for such repairsResponsible for management of assigned case load and meeting client expectationsMeet Crawford and client compliance requirements, working within Service Level Agreements (SLA's) and client service standardsEnsure the production of high quality & accurate written reports and record keeping accuracy. Ensure IT systems are utilised correctlyLiaise with customers and suppliers as required to determine repair cost, repair activity and cause of damageResponsible for the resolution of escalated issues during a claimUndertake client liaison and relationship building, developing close links with client operational staff, suppliers and CRD Consultants and ManagementWork effectively within a team environment by assisting fellow team members, sharing information and supporting the team to achieve its targetsMaintain professional and technical knowledge through continuing educationAbout Crawford
Crawford is the world's largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.
Crawford is the only provider in Australia to offer services across the entire claim lifecycle – from 'first notification of loss' through to litigation:
Loss adjusting – property, major and complex loss, catastrophe response Third party administration (Crawford TPA is a Lloyd's accredited provider)Forensic accounting including business interruption expertiseCyber responseManaged repair services (Contractor Connection)Quantity surveying, forensic engineering & building consultancy (CRD Building ConsultantsTo learn more about Crawford, please visit
Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.
It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand working rights.
Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume.
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