Claims Coordinator

6 hours ago


Docklands, Victoria, Australia Ethos Building Full time $60,000 - $80,000 per year

About Us

Ethos Building & Restoration is an established, highly regarded and rapidly expanding construction company based in Docklands. We are a specialist insurance builder that has established a strong industry reputation for delivering superior customer service and quality workmanship, specialising in Commercial, Domestic and Strata construction. We were awarded AICLA 2020 & 2022 Builder of the Year.

Ethos Building and Restoration is an employer of choice - we are large enough to provide real opportunities yet small enough for your voice to be heard. We have an experienced senior leadership group that is invested in guiding our staff on their career paths, supporting and challenging individuals to bring out their best and, growing the business under our defined strategic long-term vision.

If you are seeking a career, are prepared to be truly challenged and want to work within a high performing team with like-minded individuals, then please reach out to us.

The Role - Claims Coordinator

  • Manage & Register client claims into our main claims/project management system (Prime).
  • Triage of Claims by complexity and urgency, ensuring the claim is directed to the appropriate area of the business.
  • Support our Construction, Estimating, & Desktop Solutions teams with various functions.
  • Appoint, schedule and liaise with specialist reporting contractors, monitoring performance against company set KPI's.
  • Facilitate & prioritise Estimators, Construction Supervisors, and external contractor bookings to respond to urgent or emergency matters.
  • Respond to customer enquiries and facilitate the resolution of those enquiries
  • Drive and assist in meeting client contractual and compliance expectations.
  • Manage incoming calls and and internal communications as required.
  • Provide administrative support through the processing of jobs, invoices and other duties as required.
  • React and respond quickly to urgent matters, client requirements and any business priority that arises as directed by the leadership or management teams.
  • Provide support to all areas of the business as otherwise required.

About you:

  • Demonstrated previous administration and phone-based customer service experience.
  • Knowledge of 'Prime Ecosystem', property insurance claims or building industry would be highly regarded.
  • Proven ability to trouble-shoot and effectively meet deadlines to meet established performance standards.
  • Outstanding written, verbal, and interpersonal communication skills and the ability to liaise with many people in a positive and customer focused manner.
  • A hands-on, strong organisational skills, highly capable of multi-tasking, with high-level attention to detail.
  • Strong computing skills and knowledge particularly with Microsoft Outlook.
  • The capacity to learn new tasks and processes quickly

In return, we will offer:

  • Great team culture
  • In house gymnasium
  • Vibrant new Docklands location; great amenities within walking distance

  • National Injury

    2 weeks ago


    Docklands, Victoria, Australia Wesfarmers Health Full time $120,000 - $180,000 per year

    At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.Our portfolio includes well-known names like Priceline, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we're proud to have SISU Health and...


  • Docklands, Victoria, Australia SNL Commercial Property Services Pty Ltd Full time $75,000 - $85,000 per year

    Contract AdministratorCommercial Cleaning IndustrySNL Commercial Property Services Pty LtdDocklands, Melbourne VICAdministrationFull time – 38 Hours a week$75,000.00 – $85,000.00 per year package negotiableCompany DescriptionABOUT SNL Commercial Property Services Pty LtdProudly Australian owned & operated, we're a forward-thinking, well-respected, and...


  • Docklands, Victoria, Australia Don Full time $80,000 - $120,000 per year

    Docklands-based commercial role supporting Metcash & CampbellsStrong Excel, forecasting and promotional management skillsIdeal for FMCG account coordinator ready for next stepAbout UsGWF is one of the largest food manufacturers in Australia and New Zealand, employing around 6,000 people across 60 sites. GWF's product range is diverse and includes leading...

  • Customer Service

    6 days ago


    Docklands, Victoria, Australia EBOS Group Ltd Full time

    Company description: About us:Symbion is a division of the EBOS Group. With over 5,000 employees in 115 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor...


  • Docklands, Victoria, Australia Don KRC Full time $60,000 - $90,000 per year

    18th November, 2025 About Us GWF is one of the largest food manufacturers in Australia and New Zealand, employing around 6,000 people across 60 sites. GWF's product range is diverse and includes leading brands of breads, baked goods, smallgoods, flour, milled products, and animal feed. GWF's business units include Tip Top, DON, MAURI, and Jasol. DON's...


  • Docklands, Australia Marsh Full time

    **Faith & Education Team Lead, Claims Operations** **What can you expect?** An exciting opportunity has become available for an experienced claims professional to join Marsh’s Claims Operations team in a leadership role. In this newly-created position you will be responsible for managing the Claims Operations Faith & Education Team, as well as manage...

  • Repair Coordinator

    1 week ago


    Docklands, Australia Ethos Building & Restoration Full time

    We are currently offering a career path opportunity for someone highly motivated to join our Desktop Solutions team in Melbourne as a Construction Repair Cordinator. Reporting to the Operations Manager - Construction & Estimating, this role will be responsible for undertaking a variety of Commercial and Domestic building insurance rectification projects. You...

  • Board Coordinator

    13 hours ago


    Docklands, Australia Insignia Financial Ltd Full time

    Board Coordinator **Location**:DOCKLANDS, VIC, AU, 3008SYDNEY, NSW, AU, 2000 **Employment Type**:Permanent Full Time - Do you pride yourself on exceptional attention to detail and professionalism? - Permanent Full Time contract - Melbourne Location - Hybrid working environment. - Are you an organised, articulate, and focused business support manager or...

  • Work Health

    1 week ago


    Docklands, Australia Link Group Full time

    **12-Month Fixed Term Contract** **Location: Melbourne (preferred) | Sydney (Parramatta considered)** **About the role** At **MUFG Pension & Market Services**, we are committed to building a safe, healthy and supportive workplace where our people can thrive. We are seeking an experienced **Work Health & Safety Coordinator**to provide expert advice,...


  • Docklands, Australia Chubb Full time

    **Your Role**: The main purpose of the role is to underwrite Business Package policies transacted via Chubb’s market facing platforms and provide high quality service to brokers. The role also provides support in general tasks including managing the team inbox, coordinating renewals, account queries, cancellations and resetting policies. **Your...


  • Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...


  • Docklands, Australia Chubb Full time

    **Your Role**: The P&C Specialist is responsible for supporting the P&C business as part of the P&C UW Ops team management team by undertaking various projects and administration functions as specified. **Your Responsibilities**: - Wordings Management: Collaborate with Product and Legal teams to manage and refine policy wording - Core System Management:...


  • Docklands, Australia Combined Insurance Full time

    **Your Role**: The main purpose of the role is to underwrite Business Package policies transacted via Chubb’s market facing platforms and provide high quality service to brokers. The role also provides support in general tasks including managing the team inbox, coordinating renewals, account queries, cancellations and resetting policies. **Your...


  • Docklands, Australia Combined Insurance Full time

    Chubb is the world’s largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims...


  • Docklands, Australia Link Group Full time

    **Overview** We are seeking an experienced **Case Manager - Relationships**to join our team. In this role, you will provide dedicated service to insurers and the client Trustee, supporting members through Death, Terminal Illness, Income Protection, Permanent Incapacity and Total & Permanent Disablement claims. This position requires professionalism,...