Veteran Support Officer

2 days ago

Springfield Central, Queensland, Australia Australian Veteran Health Services Full time $60,000 - $90,000 per year

Are you passionate about supporting veterans in their transition to civilian life? Do you thrive in an environment where you can make a real impact? Join Australian Veteran Health Services (AVHS) and be part of a dedicated team that helps former and current Defence personnel navigate the DVA claims process with confidence.

ABOUT US

Australian Veteran Health Services (AVHS) is a unique, multi-disciplinary medical service designed to assist former and current Defence personnel plan their transition from military to civilian life. As a medical service that was established by Veterans for Veterans, we aim to complement established medical and ex-service organisations by assisting with DVA Claims, Permanent Impairment Assessments, Veteran Review Board (VRB) reports and ADF Transition Medicals.

For many of our veterans the prospect of applying to receive compensation through the Department of Veteran Affairs can be daunting. As a Veteran Support Claims Officer, you will assist our veterans in navigating the various stages of the claims process.

ABOUT THE OPPORTUNITY

Due to continued growth and increasing demand for our services, AVHS is expanding our team As a Veteran Support Claims Officer, you will be the first point of contact for veterans engaging with AVHS. You'll guide them through the complex claims process, ensuring a smooth, efficient, and compassionate experience. Working closely with internal teams, you'll play a vital role in connecting veterans with the support they need.

WHAT YOU'LL BE DOING

  • Intake & Guide – As the first point of contact you'll welcome our veterans into the business explaining our processes and documentation requirements.
  • Triage – Triage to ensure a tailored support pathway is given when required.
  • Communicate & Collaborate – Provide clear, empathetic communication via phone and email, keeping veterans informed.
  • Liaise & Organise – Work with internal and external stakeholders to streamline claims and assessments.
  • Manage Correspondence – Handle emails, documents, and reports from veterans, the Department of Veteran   Affairs (DVA), and other key partners.

ABOUT YOU

  • Strong communicator – Ability to communicate effectively (both written and verbal) with all stakeholders
  • Relationship management - You can build trust and connect with people in a professional and compassionate way.
  • Highly organised – You thrive in a fast-paced environment and manage multiple tasks efficiently.
  • Tech-savvy – You're proficient in managing multiple platforms and can quickly learn new systems.
  • Collaborative & independent – You work well in a team but can also take initiative.
  • Problem-solver – You have strong research and analytical skills and can navigate complex processes with confidence.

WHY JOIN US

You do You day - A paid day off just to look after you

Supportive & inclusive culture – Work in a close-knit team that truly cares.

Career growth opportunities – We're expanding, and there's room to grow with us

Employee Assistance Program – Because your well-being matters.

Early finish Fridays & Monthly Brekky Club – Enjoy work-life balance and team bonding

Join Us & Make an Impact

If you're looking for a meaningful career where you can support Australia's veterans, apply now

Apply today and be part of a team that makes a difference.

We appreciate all applications; however, only shortlisted candidates will be contacted.

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