Customer Service/Quality Control Officer

1 day ago

Springfield Central, Queensland, Australia Modinex Employ Full time $60,000 - $90,000 per year

About the Role

As a Customer Service Officer, you'll be the first point of contact for our valued customers. You'll handle inquiries, resolve issues, and ensure every interaction leaves a lasting impression.

Key Responsibilities

Customer Service

  • Respond to customer inquiries via phone and email
  • Provide accurate information about products and services
  • Resolve customer concerns with empathy and efficiency
  • Maintain customer records and update databases
  • Collaborate with internal teams to ensure customer satisfaction

What We're Looking For

  • Previous experience in a customer service/call centre role
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in Microsoft Office and CRM systems
  • A positive attitude and a genuine desire to help others

Why Join Us?

  • Supportive and inclusive team culture
  • Ongoing training and career development
  • Modern office environment in a convenient Springfield location
About Modinex

At Modinex, we've been shaping the future of architectural timber for over 40 years. As a leading supplier of premium building products across Australia and New Zealand, we're known for our innovation, craftsmanship, and commitment to sustainable design.

Modinex delivers bespoke timber solutions that transform residential and commercial spaces. From precision-milled cladding and linings to acoustic systems and custom finishes, we partner with architects, designers, and builders to bring bold visions to life.

We're more than manufacturers—we're design collaborators. Our team is passionate, agile, and driven by a shared mission: to create inspired spaces that stand the test of time.

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