Customer Service Representative

2 weeks ago

Brisbane, Queensland, Australia Randstad Australia Full time
Overview

Join to apply for the Customer Service Representative role at Randstad Australia.

Looking for your next temporary role? Randstad are on the hunt for customer service enthusiasts

Join to apply for the Customer Service Representative role at Randstad Australia.

Position details
  • Location: conveniently located in the heart of Brisbane CBD & accessible by public transport
  • Contract: multiple temporary positions available, full-time hours on a 6 month contract (likely to be extended)
  • Pay: $37.86 per + super
  • Roster: Monday - Friday scheduled roster provided in advance
  • Hours: scheduled hours are between 8am-8pm; applicants must be available during this time period
What's in it for you?
  • Extensive training provided (classroom style training followed by supervised on-the-job training)
  • Hybrid work arrangement including 4 days working from home and 1 day in the office per week. (This arrangement only comes into play once training is complete and performance is deemed suitable by your leader)
  • Consistent in-office day for easy planning
  • Laptop & headset provided
  • Access to Randstad's exclusive benefits portal – discounts on health insurance, groceries, retail & more
  • The opportunity to kick start a rewarding career in the world of contact centre
Key Responsibilities
  • Respond to inbound customer calls and email enquiries
  • Deliver accurate and timely information
  • Escalate complex issues when required
  • Maintain accurate records across multiple systems
  • Adhere to key performance indicators (KPIs)
What we are looking for
  • Customer service experts that have a genuine passion for helping their customers
  • Previous experience in a busy customer-focused role (contact centre experience a bonus)
  • Resilient, positive, and solution-focused - skills that are essential for this position
  • The ability to work autonomously as well as in a team setting
  • Clear communication skills and strong attention to detail
  • A tech-savvy approach when it comes to using a dual screen, multiple systems and a headset
  • Available for the next 6 months (no leave or holidays planned)
Consider before applying
  • Applicants must have full working rights in Australia for at least 6 months
  • Applicants must have access to 100 points of ID and be able and willing to pass a criminal history check (cost covered by Randstad)
  • Applicants must be able to pass a drug & alcohol check as part of the onboarding process (cost covered by Randstad)

Our team is hosting multiple assessment centres over the coming weeks and we would love to see you there

Click 'Apply' and a consultant will call you for a confidential chat.

Interested in call centre roles but feel this one may not be right for you? Email your CV to our team Brisbaneassessmentcentre@Randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


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