Customer Service Officer

We're on the lookout for a friendly and proactive Customer Service Officer to join our Packaged Products team in Pinkenba.

In this role, you'll be the first point of contact for our customers, answering calls and emails, taking orders, resolving queries, and providing delivery updates. You'll work Monday to Friday from 8:00 am to 4:00 pm, spending your day helping customers and collaborating with internal teams to solve problems quickly and deliver great service.

Your Opportunity

In this role, you will:

• Be the first point of contact for packaged product customers via phone and email
• Process customer orders and track delivery progress
• Investigate and resolve customer queries with accuracy and care
• Proactively manage communications around transport delays or product availability
• Build effective working relationships with logistics, operations, and sales teams
• Be empowered to problem-solve and deliver timely, practical solutions
• Contribute to a supportive team culture where collaboration and continuous improvement are valued

Whether you're responding to high-volume enquiries or digging into a complex order issue, your professionalism and initiative will make you a key contributor in ensuring our customers receive a seamless and consistent experience.

What You'll Bring

• You are someone who thrives in a fast-paced, customer-focused environment and loves getting things done right. You also bring:
• Previous experience in a phone/email-based customer service or contact centre role
• Confidence handling high-volume order processing with accuracy and resilience
• Clear, professional communication and strong problem-solving skills
• A collaborative mindset with the ability to build internal and external relationships
• A sharp eye for detail, even on busy days
• Working knowledge of Microsoft Office and SAP (desirable)
• Experience in logistics, transport or industrial sectors (advantageous)

Why Join Cement Australia?

• Be Yourself: Be your authentic self in a diverse and dedicated workplace where we focus on achieving great results together.
• Paid Parental Leave: We offer leave options (12 weeks paid maternity leave, 1 week paid paternal leave) to support your family life, ensuring you can cherish special moments with your loved ones.
• Novated Leasing: Drive your dream car for less through our partnership with sgfleet, offering fantastic discounts on vehicles.
• Discounted Products: Renovating? DIY'er? Save on your home improvement projects with exclusive discounts on concrete and quarry products.

Who We Are

Cement Australia has been at the heart of the nation's infrastructure for decades, proudly standing as Australia's leading supplier of cementitious products and services.

With our operations now extending across all states and territories - including expanded manufacturing and distribution capabilities in Western Australia - our national footprint continues to strengthen to support Australia's growing construction and infrastructure needs.

But we're more than just cement. Our diverse operations include heavy industrial manufacturing, coal and limestone mining, bulk transport distribution, rail and shipping logistics, and innovative waste management through Geocycle, where we turn challenges into sustainable solutions.

At Cement Australia, we believe in empowering our people with the tools, support, and opportunities to make a real impact. Join a collaborative team that values work-life balance and thrives on innovation. Together, we're building a safer, healthier, and more sustainable future - driven by a shared commitment to excellence and our core values.

What Else You Need to Know

• References, a pre-employment medical and background check are part of the recruitment process.
• Cement Australia is an Equal Opportunity Employer.
• We welcome applications from Australian residents with valid working rights.
• Please note: Direct applications only—no agency submissions at this time.

Ready to Build Your Future?

Click Apply Now to take the next step with Australia's leading cement manufacturer and innovator.