Client Experience and Contract Lead

5 days ago

Melbourne, Victoria, Australia Woods & Co Full time $80,000 - $120,000 per year
  • A great pathway into Development Management | $90,000 - $120,000
  • Be the key link between projects, legal and sales, within a supportive operation
  • Join a Nationally recognised luxury and wellness property brand

Join one of Melbourne's most progressive development groups as they prepare for an exciting pipeline of high-profile residential and mixed-use projects across 2025 and beyond. This role sits at the heart of their Sales Operations team, coordinating contracts, driving settlement outcomes, and ensuring a seamless experience from launch through to handover.

As Client experience and Contract Lead, you'll take ownership of all contract administration and sales coordination functions, liaising with development, legal, and project teams to ensure accuracy, efficiency, and compliance across every transaction. You'll also be a key part of new project launches, working across display suites, marketing campaigns and high-end buyer journeys.

What You'll Be Doing

  • Manage the end-to-end sales contract process, issuance to unconditional exchange.
  • Collaborate with internal legal and development teams to ensure all contracts are accurate, compliant, and efficiently executed.
  • Maintain and update sales documentation, price lists and contract templates via DocuSign and Salesforce.
  • Coordinate meetings with partner agents to monitor sales progression and resolve contract-related matters.
  • Prepare and distribute sales and settlement reports for internal and external stakeholders.
  • Support display suite launches and assist with marketing collateral and buyer documentation.

What You'll Bring

  • Proven experience in property, settlements, or sales administration within development, legal or conveyancing.
  • Excellent attention to detail and the ability to manage multiple priorities.
  • Confident communicator who can liaise across stakeholders and drive results.
  • Experience using Salesforce, DocuSign, or similar CRM/contract systems.
  • A genuine passion for property, design, and creating an exceptional client experience.

Why Apply

  • Work on some of Melbourne's most exciting projects within a collaborative and high-performing team.
  • Enjoy a fast-paced, polished environment that values initiative and ownership.
  • Clear career pathway to Assistant Development Manager — perfect for someone eager to grow into a broader project or development role.

If you're as passionate about this position as we are then please don't delay and APPLY NOW We are interviewing immediately. For a confidential discussion please contact Caitie on OR

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce which values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or a linguistically diverse background, all members and genders of the LGBTQI community and people with disability.

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