Lead Emergency Communications Contracts

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking a Lead Emergency Communications Contracts to provide strategic management of our operational communications agreements.

This is a Full Time, Permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Blackburn North in line with our hybrid working model.

About the role

Reporting to the Senior Manager Contracts and Business Performance, responsibilities of this position include, but not limited to:

• Lead AV's strategic commercial involvement across Victorian multi-agency communications and other related agreements
• Liaise with internal and external stakeholders to ensure a coordinated approach to contract management activities
• Provide strong and effective leadership to the Emergency Communications Contracts team by fostering a culture of professional development, leadership and continuous improvement
• Provide efficient contract management and administration of nominated communication contracts and/or administrative arrangements, including budgets, to protect and promote AV's interests

About you

To be considered for this position you will possess tertiary qualification or relevant industry certification in business, technology, engineering, or related discipline (or progress toward) with a high level of relevant experience, or an equivalent combination of training and sound experience. Other requirements include:

• Experience in tendering processes including contract evaluation and negotiation, preferably in the public sector (desirable)
• Experience in contract management and administration in a complex environment
• Experience in the provision of contractual and commercial advice to senior management
• Strong interpersonal, influencing and negotiation skills to gain the acceptance of ideas, cooperation of others, and the ability to modify styles and techniques to accommodate tasks, situations and individuals
• Exceptional relationship building skills to take appropriate action to develop strong and collaborative relationships with internal and external stakeholders

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.  If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified AV5 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.

The position description can be found on the AV Careers website

How to apply

Your application is an integral part of the selection process and should include:

• Cover letter outlining your experience and interest in the position
• Current resume

Applications must be submitted by 11.59pm AESTon Tuesday 23 September 2025. Applications must be submitted via the AV Careers Centre website to be considered. Emailed applications will not be accepted.

For further information, please refer to 'Applying for a position with Ambulance Victoria'. For any further queries please contact recruitment via or

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at and a member of our Recruitment & Selection team will be in touch.