System Support Analyst –

Job no: 944032

From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.

Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being "right at home".

MYER is looking for a Systems Analyst – Supply Chain & Distribution who will be responsible for supporting the operation, optimisation, and continuous improvement of core Supply Chain & Distribution systems – including Warehouse Management Systems, Warehouse Control Systems, Robotics Solutions, Conveyor Solutions and Packing Solutions.

• Exciting new opportunity in our IT department
• Join our growing MYER team
• Flexible hybrid working model – mix of working in our NDC (National Distribution Centre) in Ravenhall and Work-From-Home

 About the role:

• Provide Level 1 & 2 functional and technical support across systems utilized in Myer's 4 Distribution Centres, with a primary focus on the National Distribution Centre based in Ravenhall, Melbourne
• Directly execute warehouse management and control system support tasks, and partner with other teams / vendors to execute other system / solution support tasks
• Coordinate issue triage, testing, and defect resolution with business users and vendors
• Own day-to-day vendor interactions for issue resolution, enhancements, and service management
• Liaise with internal IT teams (Solutions Architects, Integration, Infrastructure, BI, etc.) to maintain and evolve connected systems
• Maintain system documentation including business processes, integrations, and config
• Track enhancement requests, maintain backlog, and support prioritisation with business leads
• Engage in new system implementations from an operational readiness perspective, and accept knowledge transfer related to those systems to provide ongoing service and support
• Ensure compliance with Myer's IT governance and change control processes
• Assist DC Operations to manage user access for Supply Chain & Distribution systems in line with role-based controls and audit requirements

 About you:

• Demonstrated experience a Systems Analyst, Technical BA, or Application Support role
• Experience with Supply Chain & Distribution systems, and preferably with one of more from 1,2,3 below :

1. Unified Control System (Ferag)
2. Warehouse Advantage (Infios)
3. Robotics (Geek +, Addverb)
4. Conveyor (Innoware, Damon)
5. Satchel Machine (Audion Marketknowledge)
6. Packing Machine (CMC CartonWrap)
7. Sortation Solution (Dematic)

• Strong coordination and vendor management skills
• Exposure to integration concepts (APIs, middleware, warehouse control systems) and cross-functional systems
• Ability to interpret and document business process and system behaviour
• Comfortable working across multiple domains and shifting priorities
• Strong documentation, communication, and stakeholder engagement capability

Benefits to you:

• Generous team member discounts on all Myer products, including team-member exclusive discounts.
• Access to lifestyle leave and volunteer leave – arrange work around your life, not life around work.
• A supportive leadership and team network to set you up for success.
• Career growth and succession opportunities across the business.

Here, you're not only an employee. You're a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we're all about making your work life meaningful. We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.

Wherever you are and wherever you're going, we'll meet you there and get you to your destination. With your enthusiasm and our support, we're fully committed to helping you thrive and flourish. The future lies in your hands.

Welcome Home