Client Experience Coordinator- Residential Admission

7 days ago

Melbourne, Victoria, Australia mecwacare Full time $60,000 - $80,000 per year

Client Experience Coordinator- Residential Admission

This role is responsible for providing a first and long-lasting impression for enquiries and admissions and onboarding into mecwacare's growing number of residential aged care facilities. Furthermore, this role is responsible for ensuring residential facilities are presented and promoted at their optimum in a manner to raise the profile of mecwacare residential services to communities ensuring mecwacare is referred to as a service of choice.

Essential:

  • High-level communication and customer service skills and the aptitude to build relationships Experience in having financial conversations with potential clients
  • Stakeholder management skills with proven ability to negotiate
  • The ability to self-motivate and a proactive approach to work and the ability to take initiative with tasks and projects
  • Demonstrated advanced computer literacy in Microsoft Office, as well as the ability to adapt to other CRM systems effectively
  • Attention to detail
  • Proven ability to work autonomously and within a team environment.
  • Emotional intelligence, resilience and physical capacity to perform the work required
  • Demonstrated use of tact and diplomacy in sensitive situations, always maintaining confidentiality
  • Current Victorian Driver's Licence

Desirable:

  • Relevant tertiary qualifications from either a business or human service-oriented discipline (e.g., Business Management, Accounting, Commerce; or Social Work, Community Services, Case Management).
  • Experience in working in Customer Experience, Admissions or Home Care Packages Intake
  • Successful completion of online course on "Maximising Income" prior to commencement
  • Successful annual refresher/update on "Maximising Income" online course

*What we offer:*

  • Hybrid Work Arrangements
  • Not-for-profit salary packaging benefits
  • Board Scholarships and Employee Awards
  • Work Life Balance
  • Employee Assistance Program

About us:mecwacare is a leading not-for-profit organisation that has been supporting Victorians for more than. 65+ years. We are a values-based, care-driven organisation that provides residential, community and in-home nursing, care and support services for the elderly and people living with a disability. mecwacare supports more than 20,000 people each week across Greater Melbourne and regional Victoria. We are a rapidly growing organisation with a diverse workforce of more than 3,000 employees and 500 volunteers, representing 89 nationalities and speaking 100 languages. We strongly encourage applications from individuals of all ages, genders, abilities, cultural and linguistic backgrounds, as well as Aboriginal and Torres Strait Islanders.

All successful applicants will need to have and/or undergo a successful Police Check

To apply: Please click apply and submit your application.

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