Marketing & Customer Experience (CX) Analyst

1 week ago

Sydney, New South Wales, Australia Salt Full time $90,000 - $120,000 per year

Salt Search has partnered with a globally recognised organisation at the forefront of innovative digital solutions. You'll be part of a collaborative Marketing & Digital team that values data-driven decision-making and puts the customer at the centre.

They're requiring someone to shape how customers engage across digital touchpoints. They are looking for someone analytical, detail-oriented, and passionate about turning data into insights. If you enjoy working at the intersection of customer experience, marketing performance, and digital analytics, this role offers the chance to directly enhance the customer journey.

Benefits

  • Hybrid working model with on-site parking.
  • 10% performance bonus.
  • Competitive vacation days, parental leave, and personal leave to ensure time for rejuvenation and family.
  • Comprehensive health insurance, mental health resources, novated leasing and wellness programs to support your physical and mental well-being.
  • Collaborative team culture with career pathways, mentorship, and training.
  • Opportunity to shape customer journeys and digital experiences.
  • Regular team events and feedback initiatives to stay connected.

Key Responsibilities

  • Collect, analyse, and interpret customer and marketing data to identify trends, opportunities, and pain points.
  • Build dashboards and reports (Salesforce, Tableau, Power BI, Excel) to track CX and marketing channel performance.
  • Monitor and report on customer satisfaction metrics (e.g. NPS, reviews, mystery shopping results).
  • Support customer journey mapping and recommend improvements to digital touchpoints.
  • Consolidate campaign and channel data into clear reports for stakeholders.
  • Present findings through engaging reports and presentations for both technical and non-technical audiences.
  • Collaborate with marketing, CX, and digital teams to deliver actionable insights.

Experience & Skills

  • 2-3 years of experience in a data or marketing analytics role & CX or digital performance reporting.
  • Strong skills in Excel, Power BI, Tableau, Salesforce (or similar tools) and CRM platforms.
  • Ability to interpret complex data and present findings clearly.
  • Experience with Google Analytics or other web analytics platforms.
  • Strong critical thinking skills to identify root causes and propose data-driven solutions when solving problems.
  • Passion for enhancing the customer experience through data-driven decision making.

Application Process

If you are interested in the role, please click the appropriate link to apply. If you are unsure of whether to apply yet, for a confidential discussion, please contact Andrew Saltos on

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