Program Specialist

1 week ago

Sydney, New South Wales, Australia Uber Full time $90,000 - $120,000 per year

About The Role
The ANZ Earner Customer Experience (CX) team is responsible for delivering seamless experiences for our driver partners through policy creation, product launches, automations and strategic initiatives. We focus on delivering cost-effective support and leveraging the voice of the customer to improve the earner experience in a very fast moving marketplace landscape.

As a CX Program Specialist, you will play a critical role in improving support processes, optimizing workflows, and driving operational excellence for both driver partners and internal stakeholders. This role requires process improvement skills, good attention to detail, and general problem-solving acumen and curiosity. You will work closely with cross-functional teams and BPO partners to streamline operations, solve pain points, and implement impactful initiatives.

Your Impact In Role

  • Policy and Support Experience improvements - See trends in earner issues, fix policy and process gaps, recommend experience improvements.
  • Project Management - Support execution of key initiatives, including efforts to enhance sales, reduce defects, and roll out new GenAI support technology.
  • Collaborate with Cross-Functional Teams - Work closely with key internal stakeholders such as Analytics, Vendor Management, Workforce Management, L&D, Content, and Operations to align strategies and drive continuous improvement.
  • Support Teams Coordination - Ensure smooth and efficient operations within third-party support teams, optimizing performance and service quality.
  • Troubleshoot and Solve Ad-Hoc Issues - Proactively address operational challenges, ensuring a seamless earner support experience.

The Experience You'll Bring

  • Stakeholder Management - Experience working cross-functionally and globally to align priorities, execute initiatives, leverage synergies and manage expectations.
  • Adaptability - Ability to navigate ambiguity, prioritize multiple projects, and thrive in a rapidly evolving landscape.
  • Attention to Detail - A meticulous approach to process documentation, execution, and operational accuracy.

Preferred Qualifications

  • Experience in BPO operations and/or CX.
  • Hands-on experience with SQL.
  • GenAI support transformation / optimisation.

  • Senior Program Specialist

    1 week ago

    Sydney, New South Wales, Australia TransGrid Full time

    At Transgrid, we play a crucial role in delivering safe, reliable, and sustainable energy to millions of Australians. Operating over 13,000 km of high-voltage transmission lines and 128 substations across NSW and the ACT, we connect electricity generators to the distribution network—powering homes, businesses, and communities.As the energy sector evolves,...

  • CX Program Specialist, Earner

    1 week ago

    Sydney, New South Wales, Australia Hatch Full time $90,000 - $120,000 per year

    This is a CX Program Specialist, Earner role with Uber based in Sydney, NSW, AU== Uber ==Role Seniority- juniorMore about the CX Program Specialist, Earner role at UberAbout The RoleThe ANZ Earner CX team is responsible for delivering seamless experiences for our partners through policy creation, product launches, automations and strategic initiatives.We...

  • Program Planning Specialist

    1 week ago

    Sydney, New South Wales, Australia News Corp Australia Full time $90,000 - $120,000 per year

    What's the role?The Program Planning Specialist is an operations focused-role supporting delivery enablement of the prioritised roadmap for Technology, Digital and Data (TDD). This position is directly responsible for coordinating the resource & technology capacity planning view aligned to roadmap delivery with accountability for identifying and clearly...

  • Security Portfolio Specialist, CORIE Program

    1 week ago

    Sydney, New South Wales, Australia Reserve Bank of Australia Full time $120,000 - $180,000 per year

    Advertisement Senior Security Portfolio Specialist, CORIEUnique and dynamic environmentExciting time of growthSydney CBD location with consideration for remote workDo work that makes a difference The Reserve Bank of Australia is hiring for a Security Portfolio Specialist, CORIE to join a skilled team on a permanent basis. This is an outstanding chance to...

  • Program Planning Specialist

    1 week ago

    Sydney, New South Wales, Australia News Corp Australia Full time $80,000 - $120,000 per year

    **What's the role?**The Program Planning Specialist is an operations focused-role supporting delivery enablement of the prioritised roadmap for Technology, Digital and Data (TDD). This position is directly responsible for coordinating the resource & technology capacity planning view aligned to roadmap delivery with accountability for identifying and clearly...

  • Security Portfolio Specialist, CORIE Program

    1 week ago

    Sydney, New South Wales, Australia Reserve Bank of Australia Full time $120,000 - $180,000 per year

    Unique and dynamic environmentExciting time of growthSydney CBD location with consideration for remote workDo work that makes a differenceThe Reserve Bank of Australia is hiring for a Security Portfolio Specialist, CORIE to join a skilled team on a permanent basis. This is an outstanding chance to take an important role in a unique team. The job holder will...

  • Senior Program and People Logistics Specialist

    1 day ago

    Sydney, New South Wales, Australia Qantas Full time $104,000 - $160,000 per year

    Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and...

  • Learning and Development Program Senior Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Essential Energy Full time $90,000 - $120,000 per year

    Are you passionate about driving organisational learning and development? Lead the design, implementation, and reporting of high-impact programs across our corporate L&D suite.We are uniqueEssential Energy is an organisation that values your voice, empowers your autonomy, recognises the strength in diversity, and prioritises your well-being while offering...

  • P&C Business Partner

    1 week ago

    Sydney, New South Wales, Australia Small Animal Specialist Hospital Full time $80,000 - $120,000 per year

    People & Culture PartnerNorth Ryde & Northern BeachesAt SASH (Small Animal Specialist Hospital), we are driven by our vision of defining excellence in animal healthcare. We provide gold-standard veterinary care because of the dedication, expertise, and passion of our people and we know that building an exceptional culture is at the heart of everything we do....

  • CX Program Specialist, Earner @ Uber

    1 week ago

    Sydney, New South Wales, Australia Hatch Full time $100,000 - $150,000 per year

    This is a Team Lead - Safety Investigations role with Uber based in Sydney, NSW, AUThe idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We've grown into a global platform powering flexible earnings and the movement of people and things in ever-expanding ways.About the RoleThe...