Account Resolution Officer

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• hours per week - until September 2026

to

Redland City Council offers you the chance to improve lives and shape your own career… in a truly special place.

Join our team as an Accounts Resolution Officer

Are you passionate about using your problem-solving, critical thinking, and communication skills to help resolve outstanding accounts and support positive financial outcomes for the community? If so, we invite you to apply for the Account Resolution Officer position at Redland City Council

Your responsibilities will include:

Collecting outstanding debts in line with legislation, policies, and KPIs.

Working with debtors to resolve accounts through payment plans, hardship assessments, or legal processes.

Managing property recovery actions such as sale or transfer of land.

Processing and reconciling legal, court, and recovery-related fees.

Responding to customer enquiries and maintaining accurate records.

Supporting team operations, sharing knowledge, and helping improve procedures.

Skills and experience:

Strong customer service skills with a professional and confident telephone manner.

Proven ability to negotiate and resolve sensitive or complex debtor issues.

Proficiency in Microsoft Word and Excel, with high attention to detail when recording customer information.

Experience in debt collection (preferred but not essential).

Excellent verbal and written communication skills for diverse audiences.

Ability to work effectively in a focused, fast-paced team environment and meet tight deadlines.

Make sure to read the full Position Description before applying - it outlines everything you need to tailor your resume and cover letter.

Reasons to love working with us:

17.5% annual leave loading + Christmas ex-gratia day

Paid parental leave and purchased leave options

Access to development and study assistance programs

Discounts with 400+ retailers and fitness providers

Flexible working options through RedFlex - our flexible work program offering flexibility in how, when and where you work.

View more great employee benefits here.

Who we are:

Redland City Council is a local government organisation proudly serving the Redlands Coast community. From maintaining roads, parks, waterways and islands, to delivering essential services like waste, water, libraries, and community events - we support the city's day-to-day life and long-term growth. With over 1,000 employees across diverse teams, we're committed to shaping a thriving, sustainable region that our community is proud of.

Guided by our Values , we're proud of the work we do and the people who make it possible. Visit our careers page to learn more and read the stories of our incredible team .

Eligibility:

Successful applicants will be asked to consent to a police check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

To be eligible for employment, applicants must have the legal right to work in Australia.

Ready to join us?

Click Apply to submit your application via Council's online portal ( or through OURspace for current employees). Please include:

A one-page cover letter; and

A current resume outlining how you meet the role requirements.

Note: We do not accept email, hard copy or third-party applications.

For more information about this position () , please contact on Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on .

At Redland City Council, we're committed to creating a diverse and inclusive workplace where everyone feels respected, supported and able to contribute to their full potential. We value the unique perspectives and experiences our people bring to serving our community.

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