Brokerage Account Manager

About Us

We are a fast-growing PropTech SaaS company helping real estate brokerages and agents enhance their online presence and reputation through verified reviews and powerful marketing solutions. Our platform empowers brokerages to showcase trust, attract clients, and drive growth in a competitive market. We are now looking for a Brokerage Account Manager to join our US team.

The Role

As Brokerage Account Manager you will drive adoption and retention of the RateMyAgent platform across brokerage accounts and agent teams. In this role, you will focus on cultivating long-term relationships with brokerages and their leadership teams, while overseeing a high-performing team that supports onboarding, education, and retention of individual agents. This position is ideal for someone who excels at the intersection of customer success, team leadership, and brokerage strategy, with a passion for helping real estate organizations unlock ongoing value from the platform. Success in this role looks like:

• High agent activation rates within target onboarding windows.
• Improved platform engagement and feature adoption post-onboarding.
• Strong team morale and performance against KPIs.
  Reduced time-to-value for new agent accounts = low churn

Responsibilities

Brokerage & Team Relationship Management

• Serve as the primary point of contact for key brokerage accounts and multi-agent teams
• Build trusted relationships with brokerage leaders to champion adoption across their agents and offices
  Monitor brokerage-level usage and adoption patterns to anticipate needs and guide strategic engagement

Team Leadership – Agent Adoption & Retention

• Lead and coach a team of offshore Onboarding Specialists / Adoption Coordinators responsible for agent-level support
• Ensure the team effectively onboards, activates, and retains agents across brokerage, team, and organic channels
  Set and track team KPIs related to agent activation, product usage, NPS, and retention

Adoption & Enablement Strategy

• Collaborate cross-functionally to design scalable onboarding and engagement programs for real estate professionals
• Identify friction points in the onboarding or retention process and implement data-informed solutions
  Support escalations or at-risk accounts, ensuring proactive resolutions and customer satisfaction

Performance Reporting & Insights

• Track both brokerage- and agent-level metrics related to activation, engagement, and platform satisfaction
• Deliver regular updates to internal stakeholders with performance insights and improvement opportunities
  Use data to refine team processes, training content, and customer engagement strategies

Cross-Functional Collaboration

• Partner closely with Sales, Customer Success, Marketing, and Product to ensure a seamless end-to-end customer journey
  Provide structured feedback from broker and agent experiences to inform product roadmap and service enhancements

Requirements

• 3+ years in account management, customer success or SaaS onboarding
• Experience leading a team, managing performance, coaching and setting goals
• Excellent communication, relationship building and problem solving skills
• Familiarity with CRM platforms such as Hubspot, Intercom etc
• Experience in the brokerage / realty sector including onboarding workflows and brokerage dynamics (preferable)
• Experience working in a high growth business environment and start up culture is advantageous
  Values Alignment

Benefits

• Flexible working: Fully remote working
• Leave : 20 days PTO / 10 days sick leave
• Wellness initiatives: on top of your usual leave entitlements, we offer 2 wellness days a year. Wellbeing is important so grab a massage, head out into nature or simply enjoy time at home to recharge your batteries.
• Birthday Leave: No one likes to work on their birthday, so take a day off that day
• Health: 75% contribution to health, dental and vision
• Retirement: up to 5% 401k (matched)
• Social: Company-wide collaboration such as product showcases and social events (virtual and in-person).
• Hackathons: We are proud of our hackathon culture and host hackathons every year where the whole company gets involved
• Learning and Development: Whether it's a short course, conference, or even a book that will help you with your learning and development, we have a healthy training budget in place for staff so you can continually learn and grow.