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3PL Warehouse Office Assistant

2 weeks ago

Melbourne, Victoria, Australia WISEWAY LOGISTICS Full time $40,000 - $60,000 per year

About Us:

Wiseway Logistics (ASX: WWG) is a fast-growing global freight forwarding and logistics company. With our head office in Sydney and branches across Australia, New Zealand, the United States, Singapore, and China, we offer comprehensive international logistics solutions, including air and sea freight, customs clearance, transportation, and warehousing.

Due to continued growth, we are seeking a motivated and detail-oriented 3PL Warehouse Office Assistant to join our team at our Tullamarine Site. This role plays a critical part in supporting the day-to-day operations of our warehouse, ensuring efficient communication across departments and maintaining high standards of customer service and warehouse organisation.

Key Responsibilities:

  • Support the day-to-day operations of a busy 3PL warehouse environment
  • Provide high-level customer service to clients, including communication in both English and Mandarin
  • Coordinate inbound and outbound shipments and assist with dispatch scheduling
  • Liaise between warehouse, customer service, and transport teams to ensure accurate and timely order fulfilment
  • Maintain a clean, safe, and well-organised warehouse facility
  • Monitor inventory levels and assist with stock control and reporting
  • Accurately update warehouse management systems and maintain documentation
  • Ensure compliance with workplace safety and company procedures

Skills and Experience:

  • Experience in a 3PL or logistics warehouse environment (not essential)
  • Strong communication skills in English; Mandarin language proficiency preferred
  • Excellent customer service and coordination skills
  • Proficiency in Microsoft Office (especially Excel) and familiarity with WMS platforms
  • Ability to work effectively in a fast-paced and team-oriented environment
  • Good attention to detail and organisational skills
  • Ability to multitask and manage competing priorities
  • Bachelor's degree obtained in Australia preferred