Client Liaison and Administration Officer

2 days ago

Nundah, Queensland, Australia Pacific Health and Wellbeing Full time $60,000 - $80,000 per year
About us:

At Pacific Health and Wellbeing, we are committed to supporting people of all ages living with a disability to achieve their goals and reach their potential. We believe in applying a person-centered approach by working with our participants to make sure that they feel heard, understood and respected.

We are a committed Allied Health Practice comprised of Occupational Therapists, Speech Pathologists, and Physiotherapists, focused on delivering a flexible and responsive mobile community service to NDIS participants. As we continue to grow, we are looking to appoint a Client Liaison and Administration Officer.

Responsibilities:
  • Be the first point of contact and provide general reception duties; and follow-up/respond with face to face, telephone and email requests for information.
  • Manage referrals and appointment bookings.
  • Create new participant files, entering information into our client management system (PracSuite); and draft and issue service agreements.
  • Manage and process invoicing in a timely and accurate manner, ensuring alignment with service agreements and company policies.
  • Managing/ordering of general office supplies.
  • Positively represent our organization and the services we provide in a professional manner when engaging with all stakeholders.
  • Undertake duties within the scope and capabilities of the role to support the Area Manager and broader team in administration and service management.
  • Provide support in all administrational aspects of the site.
About You:

As an integral member of our team, supporting our business and clinicians, and tasked with engaging our participants, clients, and stakeholders, we are looking for someone who has:

  • Administrative experience, preferably within a multi-disciplinary team (exposure to NDIS is an advantage)
  • You have exceptional written and verbal communication skills, along with a keen eye for detail and strong organizational abilities.
  • Having the ability to handle numerous responsibilities and priorities, even when things come up suddenly or unexpectedly, is crucial.
  • High-level computer and technology literacy is essential, including proficiency in Microsoft Office products, client management, financial, and HR systems.
  • The ability to learn new systems and troubleshooting IT issues in collaboration with our IT service provider.
You must:
  • have a NDIS Worker Screening clearance (be willing to obtain at own cost)
  • have a Working with Children check (be willing to obtain at own cost)
  • have the right to work in Australia
  • have a valid Australian driver's license
  • be willing to undertake a medical assessment to secure employment within (at own cost)
How to apply:

If you meet our criteria andwould like to join our professional yet easy going team, we want to hear from you

To apply, please click the 'APPLY' button and attach your CV and a cover letter.

Previous applicants need not apply

If you would like to know more about this role, or have any questions, please email

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