Member Services Assistant

1 week ago

Nundah, Queensland, Australia Australian Counselling Association Full time

Australian Counselling Association (ACA) is Australia's largest peak body for Counsellors and Psychotherapists.  We represent over 21,000 Registered Counsellors, Psychotherapists and Students.

ACA serves a crucial role in advocating and advancing the profession of counselling and psychotherapy. We develop codes of ethical practice, training standards, accredit education courses and drive public awareness campaigns. ACA supports and strengthens our community of counsellors and psychotherapists - our member services include education, employment, practice development, and advocacy.

Position purpose

The Member Services Team are the first point of contact for both existing and prospective members and aim to consistently provide high quality and responsive service. The Member Services Assistant provides support to the team through completing a range of administrative and member contact tasks.

Key Responsibilities

  • Attending to enquiries from both prospective and existing ACA members across phone and digital channels
  • Assisting in processing new memberships and annual renewals
  • Understand and utilise CRM and financial software to ensure membership database is updated efficiently and accurately.
  • Responding to requests and enquiries within allocated time frames; applying detailed knowledge of ACA's policies, procedures, standards and documentation, including the Scope of Practice for Counsellors.

  • General office administrative tasks including:

  • Receiving, processing, scanning, and filing mail.

  • Overseeing front of house environment to required cleanliness standards

What's on offer

  • Highly impactful and purposeful work – providing a vital service to the counselling and psychotherapy community.
  • Supportive, fun and friendly team, with direct access to decision-makers
  • Rapidly growing national association with career progression opportunities
  • Leafy, Northern Suburbs location with street parking

ABOUT YOU

To be considered for this role, you will need to demonstrate:

  • Personality plus Positive 'can-do' attitude
  • Excellent communication skills
  • Attention to detail

Essential

  • Experience in data entry, and in using Microsoft Excel and Word.
  • Demonstrated experience working in a similar role
  • A courteous, pleasant telephone manner

Desired

  • Experience in using CRM / database software
  • An understanding of higher education and / or the counselling profession.

Australian Counselling Association Values

Our friendly team brings their whole selves to work in a supportive and caring team environment and is strongly driven by our purpose to advance and strengthen the counselling profession.  We embrace our core values in our work:

  • Progressive: committed to being at the forefront of new developments and innovations in the counselling profession.
  • Consistent: dedicated to upholding the highest standards of professionalism and ethical practice among its members.
  • Inclusive: engaging all members with mutual respect and accountability, valuing members' and clients' diverse backgrounds and experiences.
  • Caring: we are driven by a deep sense of compassion and empathy for those needing counselling services. We seek to provide a safe, supportive, and caring environment for counsellors and clients alike, and to promote a culture of kindness, understanding, and healing.

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