Lodge Administration Officer

14 hours ago

Broulee New South Wales Australia Banksia Village Full time $60,000 - $90,000 per year

This is your opportunity to join the Banksia Team

Lodge Administration Officer – Permanent Part Time – 3 days per week (flexible on days)

Are you ready to become part of a passionate and dedicated team delivering exceptional care and service in a beautiful coastal community?

Banksia Villages is currently seeking an enthusiastic and customer-focused Lodge Administration Officer to join our team.

This role is based at our Residential Aged Care Facility in Broulee, on the stunning NSW South Coast.

What You'll Do

In this role, you'll coordinate enquiries and admissions for both permanent and respite care, ensuring every interaction reflects our commitment to person-centered care.

With your strong communication skills and attention to detail, you'll help to create a smooth, supportive, and welcoming experience for every resident and their loved ones.

Your responsibilities will include:


• Oversee and maintain permanent and respite enquiry and occupancy registers.


• Respond to care navigator and respite enquiries in line with policy and procedure.


• Coordinate respite admissions, including documentation, financial details, and communication with the clinical team.


• Conduct facility tours for prospective residents and families.


• Assist with monthly Medicare claim preparation.


• Deliver exceptional customer service in person, over the phone and via email.


• Support administrative operations


• Assist with reception, rostering, documentation and general office duties.


• Using your strong IT and software skills to contribute to ongoing improvements in our systems and processes.

We're looking for someone who is organised, compassionate, and proactive – a true team player with a commitment to high standards and continuous improvement.

Why Join Banksia?

Banksia is a highly regarded, community-based, not-for-profit organisation delivering quality aged care, retirement living, and community care services from our single-site in Broulee. We pride ourselves on our team of skilled, caring professionals who are truly the heart of our service – they are the Banksia difference.

What We Offer


• Permanent, guaranteed hours to suit your lifestyle


• Friendly, supportive team and workplace culture


• Full orientation and buddy program


• Generous salary packaging options


• Ongoing education, training & scholarships


• Staff recognition & rewards programs

At Banksia, we're not just offering jobs – we're building meaningful careers in a community that values you.

Important Info

Banksia strongly recommends all employees are vaccinated against communicable diseases as per the NSW Immunisation Schedule, including influenza and COVID-19. You will also be required to hold current police check and pass a physical assessment.

Ready to Apply?

Visit our website to view the position description, then send us:


• A brief application letter addressing the key elements of the role


• Your current resume

Email your application to:

Applications close 5pm November 26th 2025.

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