Business Analyst

1 week ago

Brisbane, Queensland, Australia AGPAL and QIP Full time $80,000 - $120,000 per year

At CFEP Surveys, we're proud to be experts in healthcare surveys. We pioneered the use of patient-based feedback instruments which are now deeply embedded within the Australian and international healthcare sector, providing healthcare professionals with insights into the quality of their patient care and services to support better care.

As a trusted Australian-based survey provider, we're excited to partner with health and community care providers across the country to support Australian healthcare reform and better patient outcomes.

Learn more about us at:

The primary role of this position is to provide strategic and operational business support for CFEP Surveys' continuing digital transformation program, with a primary focus on Digital Transformation Project deliverables and outcomes. This role is responsible for gathering, managing, and refining business requirements into actionable user stories, ensuring alignment with business priorities, and supporting the successful delivery of digital transformation outcomes.

Key deliverables of the role:

  • Clear, prioritised, and agreed-upon story log and backlog for relevant Digital Transformation Phases.
  • Documented requirements and process maps for relevant digital transformation components.
  • Stakeholder engagement and communication plans.
  • Story, development, UAT and handover documentation and signed-off outcomes.
  • Continuous improvement recommendations for Digital Transformation Project deliverables.

Knowledge and skills required:

  • Proven experience as a Business Analyst in Digital Transformation, software development, or similar technology-driven projects.
  • Strong skills in requirements gathering, process mapping, and user story creation.
  • Experience managing product backlogs in agile environments (e.g., Jira, Trello, or similar tools).
  • Excellent communication, facilitation, and stakeholder management skills.
  • Analytical mindset with attention to detail and problem-solving capability.
  • Ability to work independently and within cross-functional teams.

Desirable:

  • Knowledge of healthcare, survey, or data-driven business processes.
  • Familiarity with CFEP Surveys' products, services, and digital transformation deliverables
  • Experience in change management and user training.

What we offer:

  • Ongoing training and learning
  • Supportive work environment

If this sounds like you then please apply by clicking the 'apply' button by 19 October 2025. For enquiries, please send an email to

AGPAL Group embraces a diverse workforce and welcomes applications from Aboriginal and Torres Strait Islander people.

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