Associate Product Manager, Lending Operations

Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia's original and #1 digital mortgage brand - and the iconic Aussie franchise.

Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of experienced buyer's agents, integrated property search and conveyancing, Aussie is supporting customers at every step of their property journey to find, buy and own with more confidence than ever before. Lendi Group's loan book is more than $100b and it was named Australia's Aggregator of the Year for 2024.

To learn more about life at Lendi Group check out our blog: 

• Innovation at Our Core – We challenge the status quo and push boundaries to create better solutions, with a goal of becoming AI-native by June 2026.
• Work with the Best – Collaborate with some of the brightest minds in fintech, financial services, and strategy.
• Make an Impact – Contribute to meaningful projects that shape our business and the future of property finance.
• Grow & Evolve – Develop your skills and advance your career in a fast-moving, purpose-driven environment.

About the role

As Associate Product Manager within the Lending Operations team, you'll play a vital role in supporting the delivery, optimisation, and day-to-day management of our lending product portfolio. This role is ideal for someone who thrives in a fast-paced operational environment, and is passionate about improving processes to deliver better outcomes for customers and the business.

Working closely with Product Managers, funder partners, and cross-functional teams — including Lending, Distribution, Customer Experience, Risk, and Technology — you'll help ensure our lending products operate efficiently, meet compliance standards, and continue to grow in performance and utilisation.

This is a hands-on, execution-focused role where you'll contribute to operational excellence, streamline workflows, and support continuous improvement initiatives across the lending portfolio This is not a digital or feature development role .

This is a 6-month max term contract, with the potential for ongoing opportunities depending on business needs.

• Support the Product Manager in managing day-to-day operations of assigned white label lending products.
• Act as a key point of contact for internal teams, brokers, and external funder partners, ensuring smooth collaboration and timely issue resolution.
• Assist in analysing product performance data, identifying trends, and providing insights to improve customer outcomes and portfolio profitability.
• Help design and implement process improvements to reduce manual work, improve accuracy, and drive operational efficiency.
• Support the delivery of pricing and product campaigns in partnership with funders, ensuring competitiveness and compliance with risk frameworks.
• Contribute to the onboarding and rollout of new lending products, features, or enhancements, ensuring readiness across all teams.
• Track and report on key performance indicators (KPIs), highlighting opportunities for improvement or areas of concern.
• Participate in reviews of operational workflows, identifying areas to automate, simplify, or enhance customer and broker experiences.
• Support financial management activities, including monitoring budgets and assisting with reconciliation and reporting.
• Escalate risks and issues appropriately, ensuring compliance with governance and regulatory standards.

• Experience in Product Operations and Lending is mandatory.
• Familiarity with lending products, broker operations, or white-label funding partnerships is highly desirable.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Proven ability to collaborate effectively with diverse stakeholders across multiple business units.
• Demonstrated ability to manage multiple priorities and deliver outcomes in a fast-paced environment.
• Strong attention to detail and an interest in improving processes and systems.

We're looking for a team player who enjoys challenging the status quo to deliver more value to the business and all stakeholders.

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration.
• A holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work.
• Generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
• An additional week's Loyalty Leave each year after reaching 3 years' service.
• Wellness initiatives with a strong focus on psychological safety.

We're committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.

This is an opportunity to shape the future of a fast-growing, purpose-driven company that's transforming the homeownership journey.

Ready to contribute to Lendi Group's next chapter? Apply now and be part of something big