Guest Service Agent

1 week ago

Sydney, New South Wales, Australia Moxy Sydney Full time $45,000 - $60,000 per year

Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a "Crew" who helps guests have some fun. Being a Moxy Crew Member means more than just hooking guests up with extra towels. We're looking for people who: Always think outside the box; Live in the now and know what's next; and have high energy and a fearless do-it-yourself attitude. Our cool places need personalities, not staff. Join the Moxy Crew as a Guest Service Agent today

Are you up for this?

  • Assist guests arriving and departing the hotel through the check in and departure process

  • Handle general enquiries, engage with our fun hunters and let them play on through each guest experience

  • Build and strengthen relationships with existing and new guests to enable future bookings

  • Support your front office crew in general operational tasks

  • Take guest reservations and perform credit card responsibilities

  • Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations

About You:

  • Experience with OPERA property management system or similar

  • Relevant experience in a similar role

  • Working rights in Australia

  • NSW RSA

  • Enthusiastic to escalate your career

  • Self-motivated, driven and energized in a fast-paced environment

  • Armed with smart solutions and a can-do attitude

Our Perks:

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program

  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend

  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Moxy is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years. Apply now

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