Guest Service Agent

4 weeks ago

Sydney, New South Wales, Australia IHG Hotels & Resorts Full time
Overview

Guest Service Agent | Holiday Inn Sydney Potts Point – IHG Hotels & Resorts

Join to apply for the Guest Service Agent role at Holiday Inn Sydney Potts Point. Be part of a globally recognised hotel brand that welcomes guests with warmth and hospitality.

What's the job?

The moment a guest steps into one of our hotels, you create a genuinely memorable experience. As a Guest Service Agent, you'll not only handle transactions, offer local insights and anticipate every detail of a friction-free experience, but you'll also help create the warm atmosphere that makes guests feel at home in any location. You'll bring ambition, talent and the key skills to excel in a fast-paced environment.

What We Need From You
  • Ideally you will have 1 year of experience in a Front Office or Guest Services related role
  • Qualifications in Hotel Management and/or Hospitality related field preferred
  • Experience using Opera Property Management System is highly regarded
  • Literate and tech-savvy – good reading, writing, basic maths and computer skills
  • Articulate – warm, welcoming and easy to talk to
  • Language – fluent in local language; extra language skills are a plus but not essential
  • Strong problem-solving skills to turn potential issues into opportunities
  • Look smart – adhere to personal grooming and hygiene standards
  • Fitness – ability to be on your feet most of the day; may lift/push/pull objects up to 23 kg with equipment support
  • Team player who can work in a fast-paced environment, manage multiple tasks and deadlines, and support the team as required
  • Flexibility to work a 24/7 rotating roster including nights, weekends and public holidays
  • You must meet the legal requirements to work in Australia
What We Offer

We provide a competitive salary and a range of benefits designed to support your work-life balance, including free duty meals, free parking, generous staff room discounts and extensive training. We promote inclusive teams and equal employment opportunities for applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We support wellbeing through our myWellbeing framework to help you thrive inside and outside work.

So, join us and become part of our ever-growing global family. If you don't meet every single requirement but believe you'd be a great fit, apply and start your journey with us today.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
  • Industries: Hospitality

IHG Hotels & Resorts values referrals and encourages applicants to apply to increase their chances of interviewing.


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