Client Services Manager

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a workplace full of challenges, growth opportunities, and rewards.

We offer benefits to suit every stage of your career, including:

• Supportive leadership and mentoring opportunities
• Flexible work arrangements to manage work-life balance
• Career development through continuous learning and innovation
• A commitment to diversity and inclusion
• Long-term contracts backed by government partnerships
• Access to Serco's Employee Networks to foster belonging

Make an impact at Serco

As a Client Services Manager, you will play a pivotal role in delivering high-quality outcomes across multiple sites within the School Cleaning portfolio. Reporting to the Contract Manager, you will lead operational success, ensuring customer expectations are exceeded while fostering a high-performance, safety-focused culture.

As a Client Services Manager, you'll make a positive impact by:

• Building strong stakeholder relationships to achieve business goals
• Coaching teams to ensure sustainable service and safety performance
• Fostering continuous improvement through innovation and feedback
• Delivering operational efficiency and meeting budgeted outcomes

Serco is a place for you

To be successful in this role, you'll have:

• 2+ years of experience managing multi-site portfolios or services
• Strong commercial acumen and stakeholder management skills
• Leadership experience in building and mentoring high-performing teams
• Proficiency in budgeting, forecasting, and financial reporting
• Strong communication skills for collaborating across functions
• Relevant industry experience

Serco is a place for you

In joining us, you'll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a workplace full of challenges, growth opportunities, and rewards.

We offer benefits to suit every stage of your career, including:

• Supportive leadership and mentoring opportunities
• Flexible work arrangements to manage work-life balance
• Career development through continuous learning and innovation
• A commitment to diversity and inclusion
• Long-term contracts backed by government partnerships
• Access to Serco's Employee Networks to foster belonging

Make an impact at Serco

As a Client Services Manager, you will play a pivotal role in delivering high-quality outcomes across multiple sites within the School Cleaning portfolio. Reporting to the Contract Manager, you will lead operational success, ensuring customer expectations are exceeded while fostering a high-performance, safety-focused culture.

As a Client Services Manager, you'll make a positive impact by:

• Building strong stakeholder relationships to achieve business goals
• Coaching teams to ensure sustainable service and safety performance
• Fostering continuous improvement through innovation and feedback
• Delivering operational efficiency and meeting budgeted outcomes

Serco is a place for you

To be successful in this role, you'll have:

• 2+ years of experience managing multi-site portfolios or services
• Strong commercial acumen and stakeholder management skills
• Leadership experience in building and mentoring high-performing teams
• Proficiency in budgeting, forecasting, and financial reporting
• Strong communication skills for collaborating across functions
• Relevant industry experience

Serco is a place for you

In joining us, you'll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.