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Client Service Manager

2 weeks ago

Melbourne, Victoria, Australia Loan Market Full time $80,000 - $120,000 per year

Sheel Capital is seeking an experienced Client Service Manager to join our South Melbourne brokerage. We specialise in residential and commercial lending, allowing you to deepen your expertise, gain exposure to a diverse range of deals, and support a high-performing broker.

About US

Sheel Capital is an award-winning boutique brokerage recognised for its tailored lending solutions and rapid growth. Ranked 20th in AFR's Top 100 Fast Starters and a CAFBA Rising Star (2024), we pride ourselves on a data-driven approach and a reputation for delivering exceptional outcomes for clients.

Led by Principal Broker Shubham Bhaskar, a Melbourne local with extensive banking experience, Sheel Capital has over 10 years of experience helping business owners and individuals leverage opportunities through tailored finance solutions, no matter their situation.

Why Join Sheel Capital?
  • Diversified Lending: Exposure to both residential and commercial deals
  • Career Growth: Opportunity to step into a Credit Manager or Mortgage Broker role as we scale
  • Prime Location: Modern South Melbourne office close to trams, cafes, and the CBD
What You'll Be Doing
  • Managing the loan process end-to-end across residential transactions
  • Providing clients with outstanding service and proactive communication
  • Liaising with lenders, aggregators, and referral partners to progress applications
  • Preparing, reviewing, and lodging applications with accuracy and compliance focus
  • Supporting the broker in ensuring smooth workflow and exceptional client outcomes
What We're Looking For
  • 3+ years' experience in client services or loan processing within a brokerage
  • Strong understanding of residential lending; commercial exposure is highly regarded
  • Highly organised with excellent communication and client care skills
  • Experience with Loan Market's MyCRM system is advantageous

If you're looking for a role that will broaden your lending knowledge, expose you to a variety of deals, and offer long-term growth, we'd love to hear from you.