Client Services Manager – Multiple Positions Available

3 days ago

Melbourne, Victoria, Australia Blue Sky Services Full time $80,000 - $120,000 per year

About us:

We are a leading provider of Commercial cleaning & Facility Services, specialising in the healthcare sector. As a leading service provider in the industry, we deliver high-quality, compliant, and reliable services to all facilities across Australia .

In addition to our strong presence in healthcare, we also have extensive experience across the Government & Commercial sectors and are actively expanding our footprint into regional areas. Our reputation for excellence, attention to detail, and client-first approach has made us a trusted partner in both public and private sectors.

About the Role:

As a 
Client Service Manager
, you will be responsible for managing client relationships, leading site teams, and ensuring exceptional service delivery. You will serve as the key liaison between clients, cleaning staff, and the operations team — maintaining high standards, compliance, and satisfaction.

This is a 
full-time, permanent position
 with occasional evening or weekend work when required.

Why Join Us?

  • Be part of a growing, industry-leading company with a strong reputation
  • Competitive salary
  • Supportive team culture and genuine opportunities for career progression
  • A role where your contribution directly impacts business growth and client satisfaction
  • On - site parking available for your convenience
  • Located 
    close to M-City
    , offering easy access to shops, cafes, and public transport
  • Enjoy a vibrant workplace culture — including 
    team potluck lunches every two months
     to connect and celebrate together
  • Opportunities to 
    attend industry awards and conferences
    , helping you stay connected, inspired, and ahead in your field.

Key Responsibilities

  • Build and maintain strong, long-term client relationships through regular communication and site visits.
  • Act as the main point of contact for client feedback, service requests, and issue resolution.
  • Ensure cleaning services consistently meet Blue Sky's quality standards.
  • Conduct regular site inspections and performance audits.
  • Lead, train, and support site supervisors, team leaders, and cleaning staff.
  • Manage rosters, resources, and service delivery to ensure efficiency.
  • Maintain accurate records of contracts, reports, and client communications.
  • Identify opportunities for continuous improvement and service growth.
  • Promote a strong safety culture and compliance with WHS standards

About You:

  • Proven experience is essential
     in a management or supervisory role within the 
    cleaning, facilities management, or service industry
    .
  • Strong leadership and people management skills.
  • Excellent client service, communication, and problem-solving abilities.
  • Ability to manage multiple client portfolios and meet deadlines.
  • Sound computer literacy, including CRM and reporting tools.
  • Current 
    driver's licence
    , 
    police check
    , and 
    Working With Children Check (WWCC)
     (site dependent).
  • Flexibility to travel between client sites as required.

Diversity & Inclusion:

Blue Sky Services is committed to diversity, equity, and inclusion in our workplace. We welcome applicants from all backgrounds, including people of different ages, abilities, genders, cultures, and identities.

We acknowledge the Traditional Custodians of the lands on which we work and pay our respects to Elders past and present. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply.

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