QLD Business Manager

Zweckis an internal Group Services division that partners withWestaway Restorations. We are currently seeking an enthusiastic and motivated QLD Business Manager to join our tight knit team based in Burleigh Heads. This position is a Maternity Leave cover.

We are always looking for the right people to join our team based on the Gold Coast. The restorations business is exciting and fast-paced, and our team know how to ride the highs and lows. We offer a rewarding career and we play as a team to get great results for our clients. Our culture is upfront and honest – what you see is what you get. Join an experienced team of professionals who work hard but also make time to enjoy life along the way.

About the Role

The QLD Business Manager will take ownership and management of the operational delivery support of Westaway Restorations. Working closely with other managers and relevant key stakeholders across the Group, this role will be responsible for managing the office-based team and overseeing the performance of the offshore support team.

Core Role

Operational business management| People management| Process management

• Provide operational support to the General Manager, being a key escalation point for operational and team matters.
• Lead and manage the office-based team, including administration, scheduling, claims coordination and offshore support; and provide operational, HR and non-technical support to the technicians.
• Provide leadership and direction in driving business initiatives and performance outcomes across Westaway Restorations.

Responsibilities

• Working directly with the General Manager to manage and deliver on key operational priorities.
• Oversee daily and monthly performance for office-based teams.
• Manage and oversee staff recruitment, onboarding, training, performance management, timesheets and payroll processes liaising with Zweck teams as appropriate.
• Oversee the coordination of the scheduling and administrative functions for the company, ensuring all technicians are scheduled each day.
• Leading and working in collaboration with the offshore team to deliver business requirements, and providing coaching, guidance and support for their development.
• Responsible for the creation, execution, and improvement of key operational processes, leveraging best practices and data-driven insights to ensure seamless, efficient workflows.
• Conducting internal audits of systems and processes.
• Providing on the job training for foundational systems and processes for new staff and ongoing training to all staff on any updated processes.
• Providing an ongoing commitment and demonstrated leadership ensuring all activities are conducted in compliance with WHS & Environmental legislation, standards, and Group policies.
• Conduct administrative workflow and process audits.

About You

You will have an energetic, people focused and process driven approach with the proven ability to provide exceptional management and guidance, driving the successful delivery of multiple projects. The successful applicant will possess the below characteristics and attributes:

• At least 2 years' experience at a team leader/management level with demonstrated achievements in operational management
• Operational background with exposure to the building or restoration sectors preferred.
• Experience in system and process improvement and training development.
• Experience in scheduling and organizing multiple staff across various locations
• Proven experience in leading the development of innovative solutions to address bother internal and external stakeholder needs.
• Highly organised with the ability to mentor and prioritise tasks and manage resources, for optimal quality outcomes and increased efficiency and productivity.
• Strong people management skills

The Offer

You will be a key member of an innovative and dynamic organisation that offers variety, a challenge and the opportunity to have an impact.  A career development opportunity to grow and evolve alongside our expanding business.

If you wish to take your career to the next level with us, please submit your resume and cover letter outlining your relevant experience for this position via Seek.