Desktop Support Specialist

3 days ago

Sydney, New South Wales, Australia Intrinzic Full time $60,000 - $120,000 per year
  • $350-$450 / day (incl. super) - 6-Month Contract
  • Windows 11, Office 365
  • Australian Citizenship (mandatory)

Summary

Desktop Support Specialist will be a fundamental member of the IT Support team as well as provide concierge level of desk-side technical support in the local office.

The position will include a unique blend of local on-site & remote customer-focused support within a small team setting. Through teamwork, innovation, and effective communication; represent the IT team with the highest level of client service.

Duties

  • Provide high-quality and customer driven desk-side technical support.
  • Troubleshoot issues from in-bound telephone calls directed to the IT Support number for local & remote sites.
  • Ensure all Teams enabled conference rooms are kept in working order
  • Use of incident management system to properly document and escalate issues as they are reported
  • Adhere to incident management, problem management, change management, and knowledge management best practices
  • Proactive learning of current and newly released applications
  • Collaborate with the wider IT support team to ensure the highest level of customer support and resolution.
  • Seek and identify opportunities to enhance the clients experience with the organisation's technology.
  • After hours availability to assist with client service delivery, system maintenance, power outages as needed.

Required Skills/Qualifications

  • Minimum 1-3 years of general IT support experience in a professional environment
  • Advanced knowledge with Microsoft Windows 11, and Microsoft 365 within an organization
  • Advanced knowledge and support of various mobile email devices (iPhone & Samsung etc.)
  • Experience with hardware (desktop/laptop) deployment methods using image deployment tools.
  • Ability to utilize and troubleshoot web-based applications.
  • High level of customer service orientation a must.
  • Ability to handle conflict and difficult situations within a technical and customer support environment.
  • Effective communication abilities to all levels of personnel.
  • Ability to quickly diagnose, organize, and prioritize competing deadlines and setting service expectations with clients.
  • Ability to adapt to changing technology and the applications of, within a professional services organization.

Desired Skills/Qualifications

  • Technical and support experience within the Microsoft 365 ecosystem, Windows 11 & Cisco networking.
  • Certifications a plus (Microsoft, Cisco, ITIL Foundations, etc.)

To submit your profile for consideration or for further information on this role, please click
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Please note: Candidates must hold Australian Citizenship to apply for this opportunity.

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