Team Leader – Collections

3 days ago

Sydney, New South Wales, Australia Hays Full time $90,000 - $120,000 per year

Team Leader – Collections & Hardship | Financial Services

Location:
Sydney, NSW

Salary:
$90,000 – $120,000 (pending on experience)

Are you ready to lead with purpose and make a real difference in people's lives? Join a leading Financial Services organisation as a
Team Leader
in our dynamic
Collections, Hardship & Recovery
team. This is your chance to inspire, coach, and empower a high-performing contact centre team while driving exceptional customer outcomes.

What You'll Do

  • Lead and motivate a team of specialists managing collections and hardship cases.
  • Foster a positive, supportive environment that prioritises
    a customer-first mindset
    and compliance.
  • Drive performance through coaching, mentoring, and continuous improvement.
  • Collaborate with senior leaders to implement strategies that balance customer care with business objectives.
  • Ensure adherence to regulatory requirements and uphold the highest standards of integrity.

What We're Looking For

  • Proven leadership experience in a contact centre environment (banking or financial services preferred).
  • Strong understanding of collections, hardship, and recovery processes.
  • Exceptional communication and people management skills.
  • Ability to thrive in a fast-paced, customer-focused setting.
  • A passion for developing talent and creating a culture of success.

Why Join Us?

  • Competitive salary package:
    $90k–$120k
    based on experience.
  • Work in a collaborative, inclusive team environment.
  • Opportunities for career growth and professional development.
  • Make a meaningful impact by helping customers through challenging times.

Ready to lead with empathy, excellence, and a customer-first mindset? Apply today and be part of a team that truly cares.

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