Digital Process and Performance Intern

2 days ago

Sydney, New South Wales, Australia Commonwealth Bank Full time $60,000 - $80,000 per year

Please note, this internship is a 6-month fixed term opportunity 2-3 days pw only, which is separate to CommBank's summer intern and graduate programs

You are curious, driven and have a passion for using AI and automation tools to improve the experiences of our customers and our people

We're a customer obsessed team committed to delivering seamless digital banking experiences

Together, we will ensure CommBank is the #1 Business Bank

See yourself in our team

Within Business Banking (BB), the Digital Banking Domain is responsible for managing and transforming digital platforms including CommBiz, CommBiz Mobile, NetBank, and the CommBank app. This role sits within the Process and Performance Improvement Centre of Excellence and is focused on using AI and automation tools to improve the experiences of our customers and our people.

Do work that matters

We're looking for a curious, driven and collaborative university student to join our BB Digital Centre of Excellence team for a period of 6 months. You'll work alongside a high-performing team to help shape and deliver initiatives that improve our Business Banking Digital platforms' processes and performance.

On any given week you will:

  • Support the identification and delivery of AI and automation initiatives across the Digital Banking Domain in BB.
  • Assist in mapping and improving operational processes and procedures.
  • Contribute to performance reporting and insights generation.
  • Collaborate with cross-functional teams to solve real customer and business problems
  • Driving continuous improvements to the ways we serve our customers and people

This internship is ideal for university students who:

  • Have accepted a 2026 graduate offer and are looking to gain early experience.
  • Are passionate about digital transformation, process optimisation and automation.
  • Thrive in a fast-paced, purpose-driven environment.

We are interested to hear from people who have:

  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder engagement.
  • A proactive mindset and willingness to learn.
  • Extensive experience using AI tools
  • Risk Mind-set – all CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 29/09/2025

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