Service Desk Assistant

1 week ago

Canberra n Capital Territory, Australia NTT DATA, Inc. Full time $40,000 - $60,000 per year

Kickstart Your IT Career – Service Desk Assistant (APS3 Equivalent)

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT team and you'll be part of the world's largest ICT company (by revenue). We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world's best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it's key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

Are you looking to start your career in ICT? We're seeking
enthusiastic and motivated Service Desk Assistants
to join our team and provide frontline ICT support. This entry-level opportunity is perfect for school leavers, university graduates, or anyone eager to grow their skills in IT.

You'll receive training, mentoring, and hands-on experience while helping deliver high-quality ICT services to staff.


Location:
Canberra (ACT) or Adelaide (SA) – Hybrid (minimum 2 days in office)


Start Date:
15 September 2025


Contract:
12 months + extensions (up to 3 x 12 months)


Clearance:
Must be able to obtain Baseline Security Clearance

Key Responsibilities

  • Provide
    first-level ICT support
    (password resets, access issues, hardware/software assistance).
  • Log, track, and update service requests in the ICT service management system.
  • Assist with
    setting up accounts, devices, and applications
    .
  • Follow ICT procedures and escalate issues when required.
  • Deliver friendly, clear, and professional
    customer service
    to users.
  • Contribute to team goals and participate in training to build skills.

About You

We're looking for individuals who are:

  • Year 12 graduates with IT-related studies, OR hold a diploma/degree in IT, OR have practical ICT experience.
  • Service-focused
    with strong interpersonal and communication skills.
  • Logical thinkers with problem-solving ability and a willingness to learn.
  • Adaptable, eager to build ICT knowledge, and comfortable working in a team.

Bonus points if you also have:

  • Awareness of ITIL service management principles.
  • Familiarity with Microsoft 365 tools (Teams, Outlook, etc.).
  • Previous customer service experience (IT, retail, hospitality, or admin).

Why Apply?

This role offers a fantastic entry into the ICT field – giving you real-world technical exposure, career development opportunities, and the chance to grow in a supportive team environment.


Contract type:
ICT Labour Hire (DMP2).


Hours:
Up to 8 hours per day.

Apply today to take the first step in your IT career

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