Floor Manager

Company description:

At Sephora, we believe that beauty thrives in diversity and discovery. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

Sephora is part of the Global Louis Vuitton Moet Hennessey Group which is the world's largest luxury goods conglomerate. Across Australia and New Zealand, we have circa 35 stores, a growing online platform and we plan to expand this year on year. Not only do we offer diverse store opportunities, we also have our head office based in Sydney CBD.

Join Sephora and be part of the Management team in our Southland store, as Floor Manager (Senior Beauty Advisor) on a Full-Time basis for a fixed-term contract until May 2026. This is your opportunity to bring your passion, share your knowledge, and make your mark at a leading global beauty retailer.

Some of our well-liked benefits:

• Gifted products throughout the year along with store discounts of up to 45% off
• Paid Parental Leave, Birthday Leave & Personal Leave
• Health and well-being initiatives including 24/7 Mental Health well-being programs & Life Insurance
• Discounted Gym memberships incl. Virgin Active & Fitness First + more
• Opportunities for personal development in ANZ through succession
• Opportunities across our global group of high-end luxury brands within LVMH
• Unique online learning platform
• Fun social calendar
• $32.24/hr + Super + Commission + Weekend & Public Holiday loading

Job description:

The opportunity:

As a Floor Manager, you will be our Senior Beauty Advisor and you'll support the Store Manager and Assistant Store Manager in leading the store team in a fast-paced and exciting retail environment to deliver an unbeatable client experience.

You'll play a key role in:

• Being the role model to your team by showcasing the Sephora experience to customers through embodying Sephora's DNA of delivering a curated, innovative prestige beauty experience.
• Driving a selling culture to exceed KPI's and consistently raise the performance and capability of your team through coaching and supporting their growth and development.
• Utilising and interpreting reporting data to support with operational decisions by working closely with the Store Manager, Assistant Store Manager and fellow team of Senior Beauty Advisors.
• Facilitating open communication with your team by providing effective feedback and consistent communication with the Management team.
• Serving as the point of contact when being the Manager in Charge (MIC) for client and cast member matters within a fast-paced environment to confidently make store decisions.

In this role, you will have the opportunity to work across all our categories from beauty, skincare, haircare, and wellness; as well as store functions of sales, management, and back-of-house operations.

You will be equipped with initial onboarding training and continuous learning through our unique online learning platform and field trainers to help clients discover Sephora's amazing offerings. By being part of Sephora and the LVMH community, your options for discovery and career growth are endless.

We would love to hear from you if:

• Are open to working a rotating roster to support store needs.
• You have previous retail management experience across areas of managing profit and loss, sales forecasting, people management & training, stock control and visual merchandising.
• You have proficiency in using Microsoft Office Suite to interpret and input data for daily reporting.
• You're a hands-on leader who loves being on the sales floor to motivate, coach, and help your store team members succeed.
• You're passionate about excellent client service and experiential retail to ensure your store represents the Sephora brand.
• You have a passion to maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed through feedback and career development, coaching, learning, and recognition.
• You have a drive for results with a history of exceeding sales targets and KPI's

Please keep in mind when considering a role at Sephora that each of our stores have their own individual needs. Only Australian Citizens or Permanent Residents will be considered for this opportunity.

As our busiest days of trade are between Thursday to Sunday the ideal candidate will be able to provide 5 full days of availability across key trading times including but not limited to late-night, weekend and public holiday trading.

Your application:

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.