Venue Manager

Hi, we're Fever

We're excited you are checking out this job offer.

We are the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment.

How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience. To pursue our objective, we are looking for bar-raisers, people that want to work hard, have fun, and make history with us.

Sounds amazing, right?

ABOUT THE ROLE

The Experience Site Manager role is responsible for end-to-end management of our experience site in Fortitude Valley. You will be the business owner and accountable for ensuring world class operational execution, exceptional customer service, and financial efficiency.

Based in Brisbane, the Experience Site Manager will sit within the local site Management Team and report directly to the Fever Originals Local team. You will be at the helm – you'll drive daily local operational decisions and lead your team in ongoing budget and operational optimization efforts. You'll also actively work towards building the brand within the city community through community partnerships and private events.

This position requires someone with an action-bias who is ready to roll up their sleeves and take ownership over the site, all while understanding and abiding by the policies and procedures set out by our Corporate Team and Production Partners.

ABOUT THE EXPERIENCE

Forget escape rooms, 123Boom is the ultimate immersive experience that throws you headfirst into a vibrant, action-packed video game come to life. Gather your squad of 2-8 players and prepare for 75 minutes of adrenaline-pumping challenges across six themed rooms.

Your mission? Defuse the giant paint bomb before it explodes Each room throws a unique arcade-style hurdle your way. Dodge lasers, navigate a room suspended over "lava," crack cryptic codes, and test your mental agility with fast-paced games. Work together, think fast, and unleash your inner hero to conquer each challenge and earn precious extra time.

LOCATION AND ESTIMATED START DATE:

End of October - Brisbane, QLD

GENERAL RESPONSIBILITIES:

Operational & Experience Management:

• Lead the day-to-day operations of the venue, ensuring the highest service quality and guest satisfaction.
• Manage, schedule, and delegate responsibilities to on-site staff. Ensure daily staff timecards and staff reports are accurate.
• Managers are expected to run different sessions themselves during the week, setting an example for the on-site staff.
• Ensure all experiences run smoothly and on time with minimal disruptions.
• Maintain show elements, equipment, and overall facility cleanliness and readiness, arranging service calls when needed
• Coordinate and manage end-to-end execution of corporate and private events, from inbound requests and bookings to execution.
• Implement and uphold safety procedures to protect guests and staff.
• Oversee compliance with all local, state, and federal regulations and requirements.
• Complete detailed daily show reports to provide to the Production Company highlighting actions needed and taken on site, and complete incident reports, as needed

Budget & Business Management:

• Manage an efficient operations budget, tracking costs, staffing, maintenance, and consumables.
• Prepare and deliver regular and accurate performance and budget reports to the Fever management team.
• Proactively identify and implement cost-saving strategies while maintaining an exceptional customer experience.Assess key business metrics, such as labor efficiency, revenue per visitor, and overall profitability.
• Oversee inventory control and reorder supplies, as needed.

Community Development & Customer Service

• Develop and implement programming ideas to drive attendance and revenue (e.g., special events, corporate partnerships, themed experiences).
• Oversee group bookings and drive increase in B2B and B2C attendance.
• Maintain a customer-first culture, ensuring exceptional guest interactions and positive experiences.
• Monitor and improve customer satisfaction through proactive sharing of guest feedback and recommendations.
• Collaborate with the management team to implement promotional initiatives and partnerships, as well as support local outreach efforts.
• Act as the public face of the venue, ensuring brand consistency and excellence in execution.

SKILLS & REQUIREMENTS:

• 5+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry.
• An understanding of budgeting and controlling expenses and retail operations
• Leadership and management skills and ability to communicate effectively in oral and written communication
• Excellent planning and organizational skills; ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
• Friendly, energetic, and enthusiastic personality
• Comfortable with technology and basic troubleshooting
• Ability to problem-solve and think quickly on your feet.
• Ability to stand for extended periods of time; moderate level of physical ability is required
• Reliable transportation and ability to arrive on time for scheduled shifts
• Flexible schedule (evenings, weekends, and holidays may be required).
• Proficiency in Google Suite
• Strong commitment to equity, diversity, inclusion and accessibility; with the ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status

Encouraged to have knowledge of live entertainment and a certain passion for the brand; live events and/or theme park experience is a plus