Assistant Site Manager

Hi, we're Fever

We're excited you are checking out this job offer.

We are the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment.

How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience. To pursue our objective, we are looking for bar-raisers, people that want to work hard, have fun, and make history with us.

Sounds amazing, right?

ABOUT THE ROLE

The Experience Site Manager role is responsible for end-to-end management of our experience site in Fortitude Valley. You will be the business owner and accountable for ensuring world class operational execution, exceptional customer service, and financial efficiency.

Based in Brisbane, the Experience Site Manager will sit within the local site Management Team and report directly to the Fever Originals Local team. You will be at the helm – you'll drive daily local operational decisions and lead your team in ongoing budget and operational optimization efforts. You'll also actively work towards building the brand within the city community through community partnerships and private events.

This position requires someone with an action-bias who is ready to roll up their sleeves and take ownership over the site, all while understanding and abiding by the policies and procedures set out by our Corporate Team and Production Partners.

ABOUT THE EXPERIENCE

Forget escape rooms, 123Boom is the ultimate immersive experience that throws you headfirst into a vibrant, action-packed video game come to life. Gather your squad of 2-8 players and prepare for 75 minutes of adrenaline-pumping challenges across six themed rooms.

Your mission? Defuse the giant paint bomb before it explodes Each room throws a unique arcade-style hurdle your way. Dodge lasers, navigate a room suspended over "lava," crack cryptic codes, and test your mental agility with fast-paced games. Work together, think fast, and unleash your inner hero to conquer each challenge and earn precious extra time.

LOCATION AND ESTIMATED START DATE:

End of October - Brisbane, QLD

GENERAL RESPONSIBILITIES:

Administrative, Reporting and Accounting Responsibilities:

• Handling calls from clients, suppliers, and partners
• Ability to monitor the activity indicators of a center
• Ensuring the proper use of the box office
• Collecting mail and managing invoices from clients or suppliers
• Drafting meeting summaries and sharing them with the team
• Participating in debriefing sessions with the manager to track progress
• Organizing brainstorming sessions with the team for specific goals

Management Responsibilities:

• Ensuring high-quality customer service and client satisfaction
• Assisting with recruitment, schedule development, and inventory management
• Supporting the onboarding, training, and integration of new hires

Business Responsibilities:

• Assistant Managers are expected to run different sessions themselves during the week, setting an example for the on-site staff.
• Assisting in growing the business by attracting new B2B & B2C customers, responding to enquiries, and ensuring the utmost satisfaction and a consistent word of mouth.
• Guaranteeing our venue will always be a safe & welcoming place to visit and work in.
• Maintaining great relationships with guests, suppliers and partners (i.e. our partner local charity)

SKILLS & REQUIREMENTS:

• 3+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry.
• An understanding of budgeting and controlling expenses and retail operations
• Leadership and management skills and ability to communicate effectively in oral and written communication
• Excellent planning and organizational skills; ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
• Friendly, energetic, and enthusiastic personality
• Comfortable with technology and basic troubleshooting
• Ability to problem-solve and think quickly on your feet.
• Ability to stand for extended periods of time; moderate level of physical ability is required
• Reliable transportation and ability to arrive on time for scheduled shifts
• Flexible schedule (evenings, weekends, and holidays may be required).
• Proficiency in Google Suite
• Strong commitment to equity, diversity, inclusion and accessibility; with the ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status
• Encouraged to have knowledge of live entertainment and a certain passion for the brand; live events and/or theme park experience is a plus

Job Types: Full-time, Permanent

Pay: $60,000.00 – $70,000.00 per year

Benefits:

• Employee discount
• Gym membership

Work Authorisation:

• Australia (Required)

Work Location: In person