Territory Manager

About DBG Health & IPA: 

DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 1,000 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance the well-being of our customers. Independent Pharmacies of Australia (formerly The Platform Alliance Group) is one of Australia's largest pharmacy networks, supporting independent pharmacies for over 20 years. We're building the strongest network by offering diverse services and evolving the customer focus of each pharmacy. This creates a win-win for consumers, members, and suppliers. 

About the Role:  

The Territory Manager (TM) is responsible for member engagement, retention, and driving commercial outcomes across their allocated territory. This territory oversees the Western Victorian Region, encompassing areas such as Bendigo and Ballarat.

The primary purpose of this role is to maximise member value and support compliance with agreed programs and standards. The Territory Manager will lead the delivery of our membership model through consistent, high-quality pharmacy visits, execution of business priorities, and by connecting members to the suite of programs and services available.

Role & Responsibilities:

• Build strong member relationships that support retention, renewals, and deeper engagement.
• Identify each member's business needs and connect them to programs that create value.
• Coach pharmacy teams to improve customer experience and commercial outcomes.
• Ensure every visit adds value and builds trust.
• Collaborate with members to create business plans aligned with strategic goals.
• Build and maintain strong relationships with members to ensure ongoing satisfaction and minimise churn across the allocated territory.
• Proactively address member concerns, identify at-risk accounts early, and implement tailored retention strategies.
• Deliver consistent value through programs, services, and commercial support to ensure renewal and long-term partnership.

Skills & Experience: 

• 3 -5 years' experience in a similar account management/customer facing role in a complex workplace environment.
• 3+ years in pharmacy/pharmaceutical, preferred.
• Tertiary qualification in Business or Science desired, not required.
• High level of emotional intelligence and interpersonal skills with the ability to develop strong working relationships with internal and external stakeholders
• Communicate effectively and persuasively
• Well-developed administrative and organisational skills with an ability to prioritise a variety of tasks and competing demands.
• Strong problem-solving skills with the ability to create innovative workable solutions; proactive anticipation of needs, with the ability to foresee challenges and problems, and taking action to prevent them.
• Proactive, professional, and customer-focused approach to all aspects of the role.
• Thorough understanding of Community Pharmacy.
• Understanding of the prescription medicine landscape with a focus on the PBS landscape

Benefits & Perks: 

At DBG Health, we offer more than just a job – we offer a dynamic and supportive work environment where you can make a real impact. As part of our team, you'll have the opportunity to work alongside industry leaders, drive meaningful change, and grow both personally and professionally. 

• Exclusive discounts on our consumer health, wellness and beauty products - including MCo Beauty, E.L.F Cosmetics, Nude by Nature. Chemists Own and many more
• Free membership to 28 by Sam Wood - 28 by Sam Wood is an online program designed to help Aussies get fit at home and live happier, healthier lives. From guided workouts and expert-created meal plans to motivational resources, it's designed for people of all fitness levels.
• 12 weeks paid parental leave
• Access discounted private health insurance through Australian Unity, AIA Health of NIB
• We are a values-driven business fostering a supportive and friendly team culture
• Enjoy the ability to work autonomously, empowering you to drive your own success.
• Convenient head office location close to public transport, cafes and restaurants
• Opportunity to grow your career across all divisions within DBG Health - Arrotex Pharmaceuticals, VidaCorp Consumer Goods, Independent Pharmacies of Australia Group and Axe Health Services.
• Ability to purchase additional leave to provide opportunity for employees to spend more precious time with family, travelling or even study
• Explore the option of paying for your vehicle costs through novated leasing

DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.