Guest Service Agent

2 weeks ago

Geelong, Victoria, Australia Minor International Full time $40,000 - $80,000 per year
Company Description

Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You'll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

We're seeking a friendly and professional Guest Service Agent to join our front office team at Oaks R Suites Geelong. This full-time role is ideal for someone who enjoys delivering outstanding customer service, thrives in a team environment, and takes pride in creating memorable guest experiences.

What you'll do:

  • Welcome guests and assist with check-in, check-out, and enquiries
  • Handle reservations, payments, and guest accounts efficiently
  • Provide accurate local knowledge and recommendations to enhance guest stays
  • Liaise with housekeeping and maintenance teams to ensure smooth operations
  • Deliver professional, friendly, and efficient service at all times
Qualifications

What we're looking for:

  • Previous experience in front office, customer service, or hospitality preferred
  • Excellent communication and interpersonal skills
  • Strong organisational skills and attention to detail
  • Ability to work in a fast-paced environment and solve problems on the spot
  • Professional presentation and positive attitude
  • Flexibility to work a rotating roster including weekends and public holidays

Why join us?

  • Career development and global opportunities with Minor Hotels
  • Staff discounts across our hotel network, dining, and partner brands
  • Supportive and collaborative team culture
  • Work at a modern hotel in the heart of Geelong
Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

  • Career Growth: Learning and development programs to boost your career.
  • Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
  • Global Perks: International accommodation discounts across our hotel brands.
  • Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
  • Experiences: Discounted entertainment and activities.
  • Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
  • Generous Leave: Parental and birthday leave.
  • Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

  • Guest Service Agent

    5 days ago

    Geelong, Victoria, Australia Minor International Full time

    Company DescriptionMinor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...

  • Guest Service Agent

    5 days ago

    Geelong, Victoria, Australia Minor International Full time

    Company DescriptionMinor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...

  • Guest Experience Ambassador

    2 days ago

    Geelong, Victoria, Australia beBeeCustomer Full time $50,000 - $60,000

    Job Summary:We are seeking a dedicated Guest Service Agent to join our front office team at one of our premier locations. As a key member of the team, you will be responsible for delivering exceptional customer service and ensuring that our guests have an unforgettable experience.This is a full-time role that requires a friendly and professional individual...

  • Geelong Guest Experience Specialist

    5 days ago

    Geelong, Victoria, Australia beBeeService Full time

    Minor Hotels is a leading hospitality provider with a global portfolio of 560 properties across more than 58 countries.Our diverse organisation offers boundless opportunities to thrive and succeed, driven by our people who are the heart of our success.We are committed to fostering an outstanding workplace culture that celebrates innovation, collaboration,...

  • Buyer's Agent

    4 weeks ago

    Geelong, Victoria, Australia Aussie Full time

    Company DescriptionFor over 30 years, Aussie has been one of Australia's most iconic and trusted home loan brands, helping more than 1.5 million Australians achieve their homeownership dreams. Today, we're Australia's largest branded distributor of home loans with over 1,300 brokers and 215 retail stores nationwide. But we're not just about home loans...

  • Car Rental Returns Agent

    3 days ago

    Geelong, Victoria, Australia Europcar Full time

    Europcar is looking for a Customer Service Returns Agent Would you like to be part of the Europcar team? Are you someone who enjoys customer-facing roles and working as part of a diverse team? We are seeking a Car Rental Returns Agent at our Victoria location to join our vehicle returns team. You will work in a fast-paced environment where the customer...

  • Buyer's Agent

    3 hours ago

    Geelong, Victoria, Australia Aussie Full time

    OverviewAs an Aussie Buyer's Agent, you'll operate from within an Aussie Store, collaborating closely with Brokers and other in-store professionals to deliver a full-service property journey for clients.ResponsibilitiesWork closely with finance-ready clients to understand their property needsSource suitable properties from on-market, pre-market, and...

  • Customer Experience Ambassador

    5 days ago

    Geelong, Victoria, Australia beBeeGuestService Full time $40,000 - $60,000

    We are seeking a Guest Service Agent to join our front office team at a modern hotel in the heart of Geelong.This full-time role is ideal for someone who enjoys delivering outstanding customer service, thrives in a team environment, and takes pride in creating memorable guest experiences.Job Description:Welcome guests and assist with check-in, check-out, and...

  • Culinary Services Manager

    3 days ago

    Geelong, Victoria, Australia beBeeFood Full time $78,915 - $91,245

    About Our OpportunityOur organization is embarking on an exciting new chapter in our culinary and food services journey.Main ResponsibilitiesOversee the front-of-house team during daily operations and service periods to ensure seamless execution.Maintain high standards of guest service, hospitality, and operational efficiency.Develop and mentor team members...

  • Service Delivery Specialist

    4 days ago

    Geelong, Victoria, Australia beBeeServiceDelivery Full time $42,431 - $62,451

    Experienced professionals are sought after to join our dynamic team in the capacity of Service Delivery Specialists.The role is centered around delivering exceptional customer service, ensuring seamless interactions and positive experiences for guests.Key responsibilities include greeting guests warmly, taking orders and serving food and beverages...